Chat Support Executive

3 days ago


Hyderabad, Telangana, India IntouchCX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Customer Support Associate International Chat Process | IntouchCX Hyderabad Location: Building No. 16, Raheja Mindspace IT Park, Inorbit Mall Rd |

Company Profile:IntouchCX (formerly 24-7 Intouch) is a global leader in customer care and technology solutions with over 25 years of experience. We deliver innovative, value-driven customer service across industries such as retail, tech, healthcare, and e-commerce. Our services include omnichannel support, AI solutions, trust & safety, and more. Join our dynamic, fast-paced team committed to disrupting the traditional customer experience landscape.

Job Description:As a Customer Support Associate (Chat Process), you will handle international customer queries via chat, providing accurate information, resolving concerns, and ensuring customer satisfaction.

Key Responsibilities:

  • Handle inbound chat queries related to products, services, orders, refunds, and technical issues.
  • Provide prompt, professional, and grammatically correct responses.
  • Maintain 35+ WPM typing speed with accuracy.
  • Use pre-approved scripts or customize responses as per customer needs.
  • Troubleshoot issues or escalate complex cases to seniors/departments.
  • Adhere to company policies, compliance, and quality standards.
  • Meet/exceed KPIs: Response Time, Resolution Rate, CSAT.
  • Work in rotational shifts including night shifts.

Desired Candidate Profile:

  • Freshers and Experienced candidates can apply.
  • Typing Speed: 30 WPM+ with 80%+ accuracy.
  • Excellent written English (grammar, spelling, tone).
  • Strong problem-solving and customer-first attitude.
  • Familiarity with chat tools (e.g., Zendesk, LiveChat) is a plus.
  • Minimum Qualification: 12th Pass / Graduate.

Perks and Benefits:

  • 100% Work from Office
  • Performance-based Incentives
  • Rewards & Recognition Programs
  • Provident Fund (PF) & ESI
  • 5-day work week (2 rotational offs)

How to Apply:

  • Interested candidates can apply by:
  • Sending your updated resume to Call/WhatsApp HR Gheervani)
  • Shortlisted candidates will be contacted for further interview rounds.


  • Hyderabad, Telangana, India Scoresoftlabsopc Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs Inc Scorelabs Hiring Experienced Chat Support Executives Chat Support: Provide efficient and professional chat-based support to clients by Proven experience in chat-based customer support or a related field is a plus. Required Candidate profilePerson Should have Minimum 1 Year Of Exp In Any International Chat Excellent typing...


  • Hyderabad, Telangana, India Scoresoftlabsopc Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Greetings from Scorelabs Inc. Scorelabs Inc Hiring Chat Support Executives For International Process Willing to Work In Rotational Shifts Monitor and respond to customer inquiries on social media/chat Call / What's app Suvarna Required Candidate profileGraduate – Minimum 1 year experience (chat experience preferred) Undergraduate / B.Tech – Minimum...


  • Hyderabad, Telangana, India Prowess Software Services Pvt Ltd Full time ₹ 1,08,000 - ₹ 3,24,000 per year

    Job Description: We are seeking a proactive and customer-focused Chat Support Executive to join our growing team. As a Chat Support Executive, you will be the first point of contact for our customers, providing real-time assistance via live chat to resolve queries, offer product guidance, and ensure an exceptional customer experience. Key Responsibilities:...


  • Hyderabad, Telangana, India IntouchCX Full time ₹ 3,50,000 - ₹ 7,50,000 per year

    About IntouchCX:IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and social...


  • Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About IntouchCX:IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and social...


  • Hyderabad, Telangana, India Scoresoftlabsopc Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Greetings from Scorelabs Inc. Scorelabs Inc Hiring Chat Support Executives For International Process Willing to Work In Rotational Shifts Monitor and respond to customer inquiries on social media/chat Call / What's app Bhargavi Required Candidate profileGraduate – Minimum 1 year experience (chat experience preferred) Undergraduate / B.Tech –...


  • Hyderabad, Telangana, India Eteam Full time ₹ 84,000 - ₹ 6,00,000 per year

    Job Title: Chat Support Executive Customer Service (M&R AEP Process)Location: HyderabadExperience Required: Freshers to 3 YearsKey Responsibilities:Handle customer queries via chat during the Annual Enrollment Period (AEP)Deliver prompt and clear communicationUnderstand and assist with health plan-related queriesMaintain a high standard of written...


  • Hyderabad, Telangana, India Siyaraj Enterprise Full time ₹ 1,82,000 - ₹ 3,84,000 per year

    Key ResponsibilitiesCustomer Inquiry Resolution: Answer customer questions and provide solutions through text-based chat on websites, apps, or social media.Troubleshooting: Assist customers in diagnosing and resolving technical problems with products or services.Product & Service Guidance: Guide customers on using specific features, placing orders, or...


  • Hyderabad, Telangana, India Vipsa Talent Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Hiring process consultant with 2–3 years of experience in chat support. Strong English, problem-solving, and communication skills required. Any graduate can apply. Join a dynamic and impactful team


  • Hyderabad, Telangana, India Artech Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Hi Everyone,We are having opportunity for Chat Support Process with Social Media Platform experience.Kindly check the details below.Experience - 2 Years ( Social Media Platform Experience is mandateLocation - HyderabadMax CTC - 5 LPAInterview Mode - F2F onlyNotice Period - Immediate ( Joining date will be 15th November )Excellent comms are required.