Chat Support Executive

3 days ago


Hyderabad, Telangana, India Siyaraj Enterprise Full time ₹ 1,82,000 - ₹ 3,84,000 per year

Key Responsibilities

  • Customer Inquiry Resolution: Answer customer questions and provide solutions through text-based chat on websites, apps, or social media.
  • Troubleshooting: Assist customers in diagnosing and resolving technical problems with products or services.
  • Product & Service Guidance: Guide customers on using specific features, placing orders, or understanding product functionality.
  • Documentation: Keep accurate records of customer interactions, updating customer information and inputting tickets for future reference.
  • Issue Escalation: Identify complex or unresolved issues and escalate them to higher-level support teams or relevant departments for resolution.
  • Customer Relationship Management: Build good relationships with customers by maintaining a positive, empathetic, and professional demeanor.
  • Product Knowledge: Stay updated on product information, company policies, and industry trends to provide accurate support.
  • Process Improvement: Gather customer feedback and contribute to improving chat support processes, products, and customer satisfaction.
  • Multitasking: Manage multiple chat conversations simultaneously to provide timely support to several customers at once.

Essential Skills

  • Communication: Strong written communication, clarity, and the ability to connect with customers.
  • Problem-Solving: The ability to identify issues and provide effective solutions.
  • Adaptability: Adjusting to different customer needs and situations.
  • Time Management: Efficiently managing multiple tasks and interactions in a fast-paced environment.
  • Technical Proficiency: Competence in using chat software and other relevant tools.
  • Patience and Empathy: Remaining calm and understanding when dealing with customer complaints or difficult situations.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹32,032.62 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Work from home

Education:

  • Higher Secondary(12th Pass) (Required)

Work Location: In person

Speak with the employer



  • Hyderabad, Telangana, India Scoresoftlabsopc Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs Inc Scorelabs Hiring Experienced Chat Support Executives Chat Support: Provide efficient and professional chat-based support to clients by Proven experience in chat-based customer support or a related field is a plus. Required Candidate profilePerson Should have Minimum 1 Year Of Exp In Any International Chat Excellent typing...


  • Hyderabad, Telangana, India Scoresoftlabsopc Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Greetings from Scorelabs Inc. Scorelabs Inc Hiring Chat Support Executives For International Process Willing to Work In Rotational Shifts Monitor and respond to customer inquiries on social media/chat Call / What's app Suvarna Required Candidate profileGraduate – Minimum 1 year experience (chat experience preferred) Undergraduate / B.Tech – Minimum...


  • Hyderabad, Telangana, India Prowess Software Services Pvt Ltd Full time ₹ 1,08,000 - ₹ 3,24,000 per year

    Job Description: We are seeking a proactive and customer-focused Chat Support Executive to join our growing team. As a Chat Support Executive, you will be the first point of contact for our customers, providing real-time assistance via live chat to resolve queries, offer product guidance, and ensure an exceptional customer experience. Key Responsibilities:...


  • Hyderabad, Telangana, India IntouchCX Full time ₹ 3,50,000 - ₹ 7,50,000 per year

    About IntouchCX:IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and social...


  • Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About IntouchCX:IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and social...


  • Hyderabad, Telangana, India Scoresoftlabsopc Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Greetings from Scorelabs Inc. Scorelabs Inc Hiring Chat Support Executives For International Process Willing to Work In Rotational Shifts Monitor and respond to customer inquiries on social media/chat Call / What's app Bhargavi Required Candidate profileGraduate – Minimum 1 year experience (chat experience preferred) Undergraduate / B.Tech –...


  • Hyderabad, Telangana, India Scoresoftlabsopc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs As a Chat Support Executive, you will be the first point of contact for our customers, providing real-time assistance via live chat to resolve queries, offer product guidance, & ensure an exceptional customer experience Required Candidate profileKey Responsibilities: Respond promptly and professionally to customer inquiries via...


  • Hyderabad, Telangana, India Eteam Full time ₹ 84,000 - ₹ 6,00,000 per year

    Job Title: Chat Support Executive Customer Service (M&R AEP Process)Location: HyderabadExperience Required: Freshers to 3 YearsKey Responsibilities:Handle customer queries via chat during the Annual Enrollment Period (AEP)Deliver prompt and clear communicationUnderstand and assist with health plan-related queriesMaintain a high standard of written...

  • Chat Support Executive

    20 hours ago


    Hyderabad, Telangana, India IntouchCX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Customer Support Associate International Chat Process | IntouchCX Hyderabad Location: Building No. 16, Raheja Mindspace IT Park, Inorbit Mall Rd | Company Profile:IntouchCX (formerly 24-7 Intouch) is a global leader in customer care and technology solutions with over 25 years of experience. We deliver innovative, value-driven customer service across...

  • Chat Support Executive

    20 hours ago


    Hyderabad, Telangana, India Vipsa Talent Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Hiring process consultant with 2–3 years of experience in chat support. Strong English, problem-solving, and communication skills required. Any graduate can apply. Join a dynamic and impactful team