Chat Support Executive

5 hours ago

Hyderabad, Telangana, India Siyaraj Enterprise Full time ₹ 1,82,000 - ₹ 3,84,000 per year

Key Responsibilities

  • Customer Inquiry Resolution: Answer customer questions and provide solutions through text-based chat on websites, apps, or social media.
  • Troubleshooting: Assist customers in diagnosing and resolving technical problems with products or services.
  • Product & Service Guidance: Guide customers on using specific features, placing orders, or understanding product functionality.
  • Documentation: Keep accurate records of customer interactions, updating customer information and inputting tickets for future reference.
  • Issue Escalation: Identify complex or unresolved issues and escalate them to higher-level support teams or relevant departments for resolution.
  • Customer Relationship Management: Build good relationships with customers by maintaining a positive, empathetic, and professional demeanor.
  • Product Knowledge: Stay updated on product information, company policies, and industry trends to provide accurate support.
  • Process Improvement: Gather customer feedback and contribute to improving chat support processes, products, and customer satisfaction.
  • Multitasking: Manage multiple chat conversations simultaneously to provide timely support to several customers at once.

Essential Skills

  • Communication: Strong written communication, clarity, and the ability to connect with customers.
  • Problem-Solving: The ability to identify issues and provide effective solutions.
  • Adaptability: Adjusting to different customer needs and situations.
  • Time Management: Efficiently managing multiple tasks and interactions in a fast-paced environment.
  • Technical Proficiency: Competence in using chat software and other relevant tools.
  • Patience and Empathy: Remaining calm and understanding when dealing with customer complaints or difficult situations.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹32,032.62 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Work from home

Education:

  • Higher Secondary(12th Pass) (Required)

Work Location: In person

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