Chat Support Executive

3 days ago

Hyderabad Telangana, India Siyaraj Enterprise Full time

Key Responsibilities
- **Customer Inquiry Resolution**: Answer customer questions and provide solutions through text-based chat on websites, apps, or social media.
- **Troubleshooting**: Assist customers in diagnosing and resolving technical problems with products or services.
- **Product & Service Guidance**: Guide customers on using specific features, placing orders, or understanding product functionality.
- **Documentation**: Keep accurate records of customer interactions, updating customer information and inputting tickets for future reference.
- **Issue Escalation**: Identify complex or unresolved issues and escalate them to higher-level support teams or relevant departments for resolution.
- **Customer Relationship Management**: Build good relationships with customers by maintaining a positive, empathetic, and professional demeanor.
- **Product Knowledge**: Stay updated on product information, company policies, and industry trends to provide accurate support.
- **Process Improvement**: Gather customer feedback and contribute to improving chat support processes, products, and customer satisfaction.
- **Multitasking**: Manage multiple chat conversations simultaneously to provide timely support to several customers at once.

Essential Skills
- **Communication**: Strong written communication, clarity, and the ability to connect with customers.
- **Problem-Solving**: The ability to identify issues and provide effective solutions.
- **Adaptability**: Adjusting to different customer needs and situations.
- **Time Management**: Efficiently managing multiple tasks and interactions in a fast-paced environment.
- **Technical Proficiency**: Competence in using chat software and other relevant tools.
- **Patience and Empathy**: Remaining calm and understanding when dealing with customer complaints or difficult situations.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,686.20 - ₹32,032.62 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Work from home

**Education**:

- Higher Secondary(12th Pass) (required)

Work Location: In person

**Speak with the employer**
+91 8076766874

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