Product Support Executive

1 day ago

Madhapur Hyderabad Telangana, India Gravity Cybertech Pvt Ltd Full time

Greetings from Gravity Cybertech

We have immediate openings for **Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for (Timings 1 AM to 10AM)-Hyderabad Location**(Work from Office).**.**

**Note:

- No cab facility is provided.**

**Address**

Gravity Cybertech Private Limited
Unit # 101, 1st Floor, Building # Maximus 2B,
Mindspace,K Raheja IT Park, Madhapur, Hyderabad -500081

**Required Skills**:

- 6 months-5 years of experience in call center and customer support.
- **International customer support** of inbound experience preferred.
- Excellent written and verbal communication is required together with good interpersonal skills.

**Product Support Executive Job Description**:
**Summary**:
Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds and other queries.

**Responsibilities**:

- Informs clients by explaining products; answering questions; providing information.
- To ensure that all customers have the best possible experience of our product.
- To be a pro-active member of the customer support Team and support all calls.
- To handle and resolve complaints relating to the customer support in a professional and effective manner.
- In addition to the above main responsibilities, the customer support Executive will be required to undertake any other task, deemed to be appropriate to the job role.
- Listen to the Manager’s feedback and take actions accordingly.
- Interact with the customers and communicate details around the company and app as and when required.

**About Company**:
Regards
V Geetha
HR Manager

**Job Types**: Full-time, Permanent

Pay: ₹240,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Application Question(s):

- Are you comfortable in complete Nightshifts?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 05/01/2025
Expected Start Date: 06/01/2025

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