Customer Care Executive

16 hours ago

Madhapur Hyderabad Telangana, India LOT Mobiles Pvt Ltd Full time

Hiring for RETAIL Customer Care Executive in LOT MOBILES PVT LTD

Job Title: Customer Care Executive

Company: Lot Mobiles Pvt Ltd

Location: Hyderabad

Company Description

Lot Mobiles Pvt Ltd is a personalized store with a vast multi-branded network of leading brands in telecom and retail industry. With over 130 outlets across Telangana & Andhra Pradesh, Lot Mobiles offers a comprehensive range of mobile phones, tablets, accessories, and telecom solutions. The company is focused on providing the best technology and branded gadgets to customers, with a commitment to quality, reliability, and attractive prices.

Role Description

The Customer Care Executive will be responsible for day-to-day tasks related to customer support, satisfaction, service, communication, and sales to ensure a positive experience for customers visiting Lot Mobiles outlets.

**Qualifications**:

- Customer Support and Customer Service skills
- Customer Satisfaction and Communication skills
- Sales skills
- Excellent interpersonal and communication skills
- Ability to address customer needs and resolve issues effectively
- Experience in retail or customer service industry is a plus

Tele callers are responsible for making outbound calls to potential customers or clients to promote and sell a product or service or collect information. Their roles and responsibilities typically include:

- Making calls: Tele callers make outbound calls to potential customers, clients, or partners.
- Introducing the product/service: They provide information about the product or service that the company is offering and explain its benefits.
- Answering questions: Tele callers must be knowledgeable about the product or service and be able to answer any questions that potential customers may have.
- Persuading customers: They must be persuasive and convincing in order to sell the product or service.
- Meeting targets: Tele callers are often given targets to meet, such as the number of calls made, appointments booked, or sales closed.
- Maintaining records: They keep detailed records of calls, sales, and customer feedback.
- Following up: Tele callers follow up with customers who have expressed interest in the product or service, and continue to build relationships with existing customers.
- Customer service: They handle customer complaints and queries, and try to resolve any issues in a timely and professional manner.
- Reporting: Tele callers report their progress to their supervisors and provide feedback on the effectiveness of the calling campaigns.

Overall, the role of a tele caller is to generate new business leads, increase sales and revenue, and maintain strong relationships with customers.

Pay: ₹12,188.47 - ₹20,155.03 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8297321555

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