Customer Care Executive

7 days ago

Hyderabad Telangana, India Best Bus Full time

A Customer Care Executive is the primary point of contact for customers, responsible for resolving queries, offering product/service information, handling complaints, and ensuring a seamless customer experience. This role is critical for maintaining a positive brand image.

**Key Responsibilities**:

- Respond to customer inquiries via phone and chat platforms.
- Resolve complaints in a professional and timely manner.
- Provide accurate information about products, services, policies, and promotions.
- Maintain customer records and update CRM systems.
- Collaborate with internal teams to address concerns efficiently.
- Follow up with customers to confirm resolution of their issues.
- Collect feedback and suggest service improvements.

**Skills & Qualifications**:

- Excellent communication and interpersonal skills.
- Problem-solving and conflict-resolution abilities.
- Patience and empathy when assisting customers.
- Basic knowledge of CRM tools and Microsoft Office.
- Ability to multitask and work under pressure.
- Prior customer service experience is a plus.

**Educational Requirements**:

- High school diploma or equivalent (Bachelor’s degree preferred).
- Certifications in customer service or relevant training are advantageous.

**Work Environment**:

- Office-based, call center, or remote setup depending on company policies.
- May require shift work, including weekends and holidays.

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