Customer Care Executive

3 days ago

Himayatnagar Hyderabad Telangana, India Drivers4me Full time

**Job Description: Customer Care Executive**

1. **Company**: Drivers4Me.

2. **Location**: Kolkata.

3. **Reporting Structure**: Reports to the Customer Support Manager.

4. **Position**: Customer Care Executive.

5. **Job Overview**: The Customer Care Executive will be responsible for handling inbound and outbound calls, assisting customers with booking drivers, resolving queries, and ensuring smooth customer experience.

6. **Employment Type**: Full-Time.

**8. Experience Requirements**:
0-2 years of experience in customer service or call center roles

Experience in handling high call volumes is preferred.

**About Drivers4Me**:
Drivers4Me is a reliable and innovative platform providing driver-on-demand services for both B2B and B2C sectors. We specialize in offering trained, verified, and professional drivers for various needs including city trips, outstation journeys, and mini-outstation trips.

**Job Role**:
We are seeking enthusiastic and customer-oriented **Customer Care Executives** to join our team. The role involves handling inbound and outbound calls, providing information about our services, assisting customers with bookings, and ensuring seamless customer experience.

**Key Responsibilities**:

- **Handling Calls**: Manage incoming and outgoing calls to potential and existing customers.
- **Service Explanation**: Explain Drivers4Me’s services, booking process, benefits, and insurance coverage (D4M Care).
- **Booking Assistance**: Guide customers through the booking process and assist them with any difficulties.
- **Resolving Queries**: Address customer concerns, resolve issues, and ensure customer satisfaction.
- **Record Maintenance**: Maintain accurate records of customer interactions, calls, bookings, and feedback.
- **Follow-Ups**: Make follow-up calls to interested customers to encourage bookings.
- **Achieving Targets**: Meet daily and monthly call targets and contribute to the team’s performance.

**Requirements**:

- **Educational Qualification**: Minimum High School Diploma.
- **Experience**: Prior experience in customer service or call center roles is preferred but not mandatory.
- **Skills**:

- Good communication skills in **English, Hindi, and Bengali (preferred)**.
- Basic computer skills and familiarity with CRM software or call logging systems.
- Ability to handle customer queries professionally and empathetically.
- Good problem-solving and multitasking abilities.

*
- **Shift Timings**: Day shift

**Benefits**:

- Opportunities for **growth and career advancement**.
- Friendly and supportive work environment.

Pay: ₹120,000.00 - ₹150,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Work on site

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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