Customer Care Team Executive

**Job Title: Customer Care Executive**

**Department**: Customer Relations
**Industry**: Real Estate
**Reporting To**: Customer Care Executive

**Exp:Real Estate Industry is Mandatory**

**Job Summary**:
The Customer Care Executive is responsible for managing customer interactions, addressing queries, and providing effective after-sales support. The role ensures that every client receives timely assistance and a positive experience throughout the property purchase and possession process.

**Key Responsibilities**:

- Maintain customer records and communication logs in CRM systems.
- Provide customers with timely updates regarding project status, payments, and documentation.
- Coordinate with internal teams such as Sales, Projects, Accounts, and Legal to resolve customer issues.
- Assist customers with agreement documentation, payment receipts, registration, and possession formalities.
- Record and track customer complaints, ensuring timely resolution and feedback.
- Support in organizing customer meetings, handover events, and feedback sessions.
- Maintain a professional and courteous approach in all interactions to enhance customer satisfaction.
- Prepare daily and weekly reports on customer communication and pending issues.

**Required Skills**:

- Excellent verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Good knowledge of MS Office (Excel, Word, Outlook) and CRM tools.
- Positive attitude, patience, and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Fluency in English and local languages preferred.

**Qualifications & Experience**:

- Bachelor’s degree in any discipline.
- **Job Title: Customer Care Executive**

**Department**: Customer Relations / CRM
**Industry**: Real Estate
**Reporting To**: Customer Care Team Leader / CRM Head

**Job Summary**:
The Customer Care Executive is responsible for managing customer interactions, addressing queries, and providing effective after-sales support. The role ensures that every client receives timely assistance and a positive experience throughout the property purchase and possession process.

**Key Responsibilities**:

- Maintain customer records and communication logs in CRM systems.
- Provide customers with timely updates regarding project status, payments, and documentation.
- Coordinate with internal teams such as Sales, Projects, Accounts, and Legal to resolve customer issues.
- Assist customers with agreement documentation, payment receipts, registration, and possession formalities.
- Record and track customer complaints, ensuring timely resolution and feedback.
- Support in organizing customer meetings, handover events, and feedback sessions.
- Maintain a professional and courteous approach in all interactions to enhance customer satisfaction.
- Prepare daily and weekly reports on customer communication and pending issues.

**Required Skills**:

- Excellent verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Good knowledge of MS Office (Excel, Word, Outlook) and CRM tools.
- Positive attitude, patience, and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Fluency in English and local languages preferred.

**Qualifications & Experience**:

- Bachelor’s degree in any discipline.
- **1-3 years of experience in Customer Service or CRM, preferably in the Real Estate sector.**

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9133367000