Customer Care Executive

1 week ago

HITEC City Hyderabad Telangana, India Stanplus Technologies Pvt Ltd Full time

Company: RED.HEALTH

Location: Hyderabad

About RED.HEALTH: RED.HEALTH is a leading provider of private ambulance services,

catering to hospitals and corporate companies. We are dedicated to ensuring prompt,

efficient, and compassionate emergency medical care to our clients.

Position Overview: We are seeking a highly motivated and customer-oriented individual to

join our team as a Customer Care Executive. The Customer Care Executive will be

responsible for providing exceptional customer service to our clients, handling inquiries,

resolving complaints, and ensuring overall customer satisfaction.

**Responsibilities**:

- Handle and resolve customer complaints in a professional and empathetic manner.
- Provide information about our ambulance services, including rates, availability, and

service areas.
- Assist customers with booking ambulance services and scheduling appointments.
- Coordinate with dispatchers and ambulance crews to ensure timely response to

customer requests.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure their needs have been met and address any

additional concerns.
- Collaborate with other departments to improve customer service processes and

procedures.

**Requirements**:

- Previous experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to remain calm and composed in high-pressure situations.
- Proficiency in Microsoft Office and customer service software.
- Availability to work flexible hours, including nights, weekends, and holidays.
- Empathy and compassion for individuals in distress.

**Benefits**:

- Competitive salary
- Health insurance
- Paid time off
- Opportunities for career advancement
- Training and development programs

Pay: ₹18,000.00 - ₹28,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Telugu (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 6301357067

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