Customer Care Executive

1 week ago

HITEC City Hyderabad Telangana, India Pride Ather Full time ₹ 1,44,000 - ₹ 2,16,000 per year

he "CRE" job profile in an insurance company most commonly refers to a Customer Relationship Executive or Customer Relations Executive. While the specific duties can vary slightly by company, the role generally focuses on customer interaction, support, and retention.Here is a breakdown of the typical job profile for a female Customer Relationship Executive in the insurance domain

:Key ResponsibilitiesCustomer Servicing and Support:Handling inbound and sometimes outbound customer inquiries, calls, emails, and chat messages related to insurance policies (e.g., policy details, premium payments, renewals, claim status).Providing accurate and comprehensive information about the company's insurance products and services.Educating customers on policy features, benefits, and exclusions.Relationship Management and Retention:Building and maintaining strong, positive, and trusting relationships with existing and potential customers.Working to enhance customer loyalty and retention by ensuring a positive overall experience.Following up with customers to ensure their issues are resolved and they are satisfied with the service.Complaint Resolution:Efficiently and professionally addressing and resolving customer complaints and escalations.Coordinating with internal teams (like claims, underwriting, or sales) to find solutions for complex issues.Sales Support/Upselling/Cross-selling (Often Target-Driven):

Identifying opportunities to cross-sell or up-sell additional insurance products (e.g., suggesting a life insurance policy to a health insurance customer).Converting inquiries into new business leads or fixing appointments for sales teams (Tele-Sales may be a primary function).Documentation and Administration:Maintaining accurate and up-to-date records of all customer interactions, transactions, and feedback in the Customer Relationship Management (CRM) system.Assisting customers with policy-related paperwork and updates.Required Skills and QualificationsEducation: Typically a Bachelor's degree in any field (Business, Finance, or Marketing is often preferred).Experience: Previous experience in customer service, client handling, or sales, preferably in the insurance or financial services industry, is often required or highly valued.Soft Skills:Excellent verbal and written communication skills.Strong interpersonal skills and a patient, empathetic approach.Effective problem-solving and conflict resolution abilities.A customer-centric and professional attitude.Technical Skills:Familiarity with CRM software (Customer Relationship Management).Proficiency in Microsoft Office Suite (Word, Excel).The job is often full-time and typically involves a day shift with in-person work, though remote or hybrid options may exist. Many roles offer a base salary along with performance-based incentives or bonuses.Please reach us on the below mentioned Email id.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Provident Fund

Language:

  • Hindi (Preferred)
  • English (Preferred)
  • Telugu (Preferred)

Work Location: In person

  • Customer Care Executive

    1 day ago

    HITEC City, Hyderabad, Telangana, India Stanplus Technologies Pvt Ltd Full time

    Company: RED.HEALTH Location: Hyderabad About RED.HEALTH: RED.HEALTH is a leading provider of private ambulance services, catering to hospitals and corporate companies. We are dedicated to ensuring prompt, efficient, and compassionate emergency medical care to our clients. Position Overview: We are seeking a highly motivated and customer-oriented...

  • Customer Care Executive

    6 days ago

    HITEC City, Hyderabad, Telangana, India RACEnergy Full time

    **Overview** RACE is building and deploying India’s most advanced battery-swapping infrastructure for use in 3-wheelers and 2-wheelers. We are a deep-tech start-up building and pushing the boundaries of battery-swapping technology. RACE was founded in Hyderabad in 2018 by two BITSian alumni with the intention of accelerating the electric vehicle adoption...

  • Customer Care Executive

    1 day ago

    Madhapur, Hyderabad, Telangana, India Pushpa Interiors Full time

    We are looking for a **Female Customer Care Executive** to join our team: Experience: 0 to 2 Years **Roles and Responsibilities**: - Require to execute the responsibilities of Front Office Executive effectively and efficiently - Greeting Clients and set a positive Front Office atmosphere. - Answering phone calls to explain our services to the customers -...

  • Customer Care Executive

    2 weeks ago

    Hyderabad, Telangana, India SANGEETHA STUDIOS Full time

    **Positions**: Customer Care Executive **Requirements**: Experience with Both Chat and Calling process Languages - English, Hindi & Telugu Full time job Languages - English, Hindi & Telugu Full time job +91 9248025423 Both Freshers and Experienced can apply Pay: From ₹15,000.00 per month Schedule: - Fixed shift Supplemental Pay: - Overtime...

  • Customer Care Executive

    2 weeks ago

    Hyderabad, Telangana, India Avp hr solutions Full time

    Hi We Have an Excellent Opportunity For You Profile: Customer Care Executive Location: Pocharam,Hyderabad Package: Up to 20 k Per Month Communication: Should Be Fluent in ENGLISH & HINDI Typing Speed Should be 36 per min. Qualifications: Graduate is Mandate. DUTIES & RESPONSIBILITIES: - Should also be familiar with semi-voice process, so that...

  • Customer Care Executive

    2 weeks ago

    Uppal Kalan, Hyderabad, Telangana, India P cube Consulting Full time

    Job Title : Customer Care Executive Location : Hyderabad Experience : Minimum 6 Month in INTERNATIONAL BPO PROCESS Job Description : I have position in HYDERABAD as a CUSTOMER CARE EXECUTIVE. - It is rotational shift Key Requirements: - Minimum 6 Month EXPERIENCE in INTERNATIONAL NPO PROCESS - Excellent communication skills. Regards pcube...

  • Customer Care Executive

    5 days ago

    Hyderabad, Telangana, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Role Overview** We’re looking for an empathetic and proactive **Customer Support Executive** to be the face of our client interactions. As the first touchpoint for customers, you'll ensure queries are handled with clarity, care, and professionalism—helping reinforce our reputation for exceptional service. **What You'll Do** - **Resolve with Care**:...

  • Customer Care Executive

    1 week ago

    Madhapur, Hyderabad, Telangana, India vagarious solutions pvt.ltd Full time

    ROLE : CUSTOMER CARE EXECUTIVE QUALIFICATION : ANY GRADUATION GENDER : M/F LOCATION : YOUSUFGUDA Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: -...

  • Customer Care Executive

    6 days ago

    Salt Lake City, India BDV Private Limited Full time

    We are seeking a skilled and empathetic Customer Care Executive to join our team and deliver outstanding customer service. As a Customer Care Executive, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience throughout their interactions with our...

  • Customer Care Executive

    3 days ago

    Salt Lake City, India BDV Private Limited Full time

    The Customer Care Executive plays a pivotal role in ensuring exceptional customer satisfaction and maintaining positive relationships with clients. This position involves effectively addressing customer inquiries, resolving issues, and providing high-quality service across various communication channels. The Customer Care Executive represents the company as...