Customer Care Executive

6 days ago

HITEC City Hyderabad Telangana, India RACEnergy Full time

**Overview**

RACE is building and deploying India’s most advanced battery-swapping infrastructure for use in 3-wheelers and 2-wheelers. We are a deep-tech start-up building and pushing the boundaries of battery-swapping technology. RACE was founded in Hyderabad in 2018 by two BITSian alumni with the intention of accelerating the electric vehicle adoption in India.

**Roles & Responsibilities**
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Take care of Battery Availability issues, Battery communications status, Runner Boys Co-ordination, Rakshak Requests

**Qualification & Skills**:

- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent preferred.
- Minimum 1 year of work experience in relevant role.

Pay: ₹16,000.00 - ₹18,000.00 per month

Schedule:

- Rotational shift

Application Question(s):

- How many years of experience you have in Customer Care Department?
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9346759883

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