Customer Care Executive

3 days ago

Himayatnagar Hyderabad Telangana, India Smiles Child Development Center Full time

**Position Overview**:
**Key Responsibilities**:

- Provide information about our saree collection, sales, and promotions.
- Assist with order-related queries, including tracking, payment issues, and returns.
- Resolve customer complaints and issues effectively, ensuring satisfaction.
- Provide product recommendations based on customer preferences and requirements.

**Order Management**:

- Process customer orders, ensuring accuracy in the details.
- Coordinate with warehouse and logistics teams to ensure timely delivery.
- Assist customers with order cancellations, exchanges, or refunds in accordance with company policies.

**Retail Store Assistance**:

- Support customers visiting the retail store by providing personalized service and product information.
- Ensure the store is well-maintained, with products clearly displayed and available stock updated.

**Feedback and Improvement**:

- Gather customer feedback and relay relevant information to the management team for service improvements.
- Maintain a high level of professionalism in all customer interactions.

**Product Knowledge**:

- Stay up-to-date with the latest saree collections, fabric types, and trends.
- Understand the company’s product offerings to provide detailed and accurate information to customers.
- Participate in regular training to enhance product knowledge and customer service skills.

**Administrative Duties**:

- Maintain customer records and data accurately in the CRM system.
- Process and update customer requests and ensure follow-up actions are completed.

**Qualifications**:

- **Education**: High school diploma or equivalent. A degree in any field is a plus.
- **Experience**: Previous experience in customer service or retail is preferred, especially in fashion or retail industries.
- **Skills**:

- Excellent communication skills in English and Telugu (knowledge of Hindi is an added advantage).
- Strong problem-solving skills with the ability to remain calm under pressure.
- Proficiency in MS Office and CRM systems.
- Basic understanding of e-commerce platforms and order management systems.
- A friendly, approachable, and customer-first attitude.

**Desired Qualities**:

- Ability to multitask and handle high-volume customer interactions.
- A passion for fashion and sarees is a plus.
- Strong interpersonal skills and the ability to build relationships with customers.
- Attention to detail and a commitment to delivering high-quality customer service.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and development within the company.
- A vibrant and friendly work environment.

Pay: From ₹12,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9248025432

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