Customer Care Executive

9 hours ago


Hyderabad Telangana, India Apollo TeleHealth Services Full time

Apollo TeleHealth is looking for a dedicated and enthusiastic **Customer Care Executive** who will be the first point of contact for our patients and service users. The role requires excellent communication skills in **Hindi and English**, along with a patient-centric approach to support healthcare services delivered through telehealth platforms.

**Key Responsibilities**:

- Handle incoming calls and queries from patients regarding teleconsultations, appointments, and health-related services.
- Provide accurate information about services, procedures, and medical consultations.
- Assist patients in scheduling, rescheduling, and canceling appointments.
- Resolve issues or escalate them to the appropriate departments as necessary.
- Maintain detailed records of all customer interactions using CRM or internal tools.
- Ensure high levels of customer satisfaction by providing professional and empathetic support.
- Coordinate with doctors, technical teams, and other staff to ensure smooth telehealth operations.

**Requirements**:

- **Languages**: Fluency in **Hindi and English** (spoken and written) is mandatory.
- Minimum 1 year of experience in customer service (preferably in healthcare or telecommunication).
- Good listening skills and strong communication abilities.
- Basic computer knowledge and familiarity with MS Office and call center tools.
- Ability to multitask and remain calm under pressure.
- Educational Qualification: Minimum 10+2 or any graduate degree preferred.

**Preferred Skills**:

- Prior experience in a healthcare setting or telehealth platform.
- Knowledge of regional languages is an added advantage.
- Familiarity with CRM systems and telemedicine tools.

Pay: Up to ₹21,158.89 per month

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9154731752



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