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Customer Care Executive

2 weeks ago

Madhapur Hyderabad Telangana, India Lot Mobiles Pvt. Ltd Full time

**Job Summary**:
**As a Customer Care Executive at Lot Mobiles Pvt Ltd, you will play a crucial role in delivering exceptional service to our valued customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. Your goal will be to enhance the customer experience and contribute to the overall success of our company.**

**Job Title: Customer Care Executive**

**Company: Lot Mobiles Pvt Ltd**

**Location: Hyderabad**

***

**Key Responsibilities**:

- **Issue Resolution: Investigate and resolve customer complaints or concerns effectively and efficiently. Escalate complex issues to the appropriate department as needed.**:

- **Product Knowledge: Maintain up-to-date knowledge of Lot Mobiles' products, services, and policies to provide accurate information and support to customers.**:

- **Record Keeping: Document customer interactions and transactions in the CRM system. Ensure that all customer records are accurate and up-to-date.**:

- **Feedback Collection: Gather customer feedback and provide insights to the management team to help improve products, services, and processes.**:

- **Compliance: Adhere to company policies and procedures, including data protection regulations and service standards.**:

- **Team Collaboration: Work closely with other team members and departments to ensure seamless service delivery and resolution of customer issues.**

**Share CV to 8297079555**

**Thank you**

**Tejasvi - HR**

**Lot mobiles pvt ltd**

Pay: ₹16,515.63 - ₹25,088.97 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person