Customer Care Executive

1 day ago


Madhapur Hyderabad Telangana, India Happi mobiles Full time

A customer care executive's job is to interact with customers and provide support, including answering questions, resolving issues, and communicating service expectations. They may also lead a team of customer service professionals. Here are some of the responsibilities of a customer care executive:

- **Provide information**: Provide accurate and timely information about products and services
- **Resolve complaints**: Resolve customer complaints within the agreed service level agreements (SLAs)
- **Manage accounts**: Record and manage customer accounts through CRM systems
- **Educate team**: Lead a team of customer service professionals and educate them on how to tackle customer queries

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6309481666



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