Customer Success Advocate

2 days ago

Remote, India OPENLEARNING GLOBAL (M) SDN BHD Full time

The Customer Success Team plays a pivotal role in supporting partners while improving the learning experience for all on OpenLearning. As part of this team, the Customer Success Advocate provides timely technical support to our diverse user base.
- **Role type**_

Contractor, 38 hours
- **Reports to**_

Head of Customer Success
- **Job location (s)**_

Global
- **Description**_

**About the role**

**This role plays an important part in driving the growth of the company through**:

- Supporting our user base of learners, course creators, and institution administrators to have the best experience in using the OpenLearning platform;
- Collaborating with our internal teams to provide timely support and solutions.

They will work collaboratively as part of the broader OpenLearning Teams to deliver against the company targets, contributing to the continuous improvement processes, and extension into new products and services.**‍**
- **Key accountabilities**_

‍**Customer support**:

- Liaise with institutional partners as their primary Customer Success contact. This includes providing:

- Platform demonstrations and walkthroughs;
- Phone support; and,
- Troubleshooting technical issues.
- Identifying and escalating bugs; including testing, reproducing and reporting issues and/or fixes where possible.
- Support our customers in using more technical platform features such as: LTI, xAPI, and integrations.

‍

**Internal collaboration**:

- Work collaboratively with the global Customer Success Team to continuously improve our service to our customers.
- Liaise with our Product and Development Teams to write technical documentation and platform updates that support both our internal staff and public users.
- Be the voice of the customer when collaborating with internal teams to optimise user experience.
- Support our Sales and Account Management teams in using more technical platform features such as: LTI, xAPI, and integrations

**Job Types**: Full-time, Temporary
Contract length: 12 months

**Salary**: ₹52,864.00 - ₹79,296.00 per month

**Benefits**:

- Work from home

Schedule:

- Fixed shift
- Night shift

Application Question(s):

- What is your level of proficiency in English?

**Experience**:

- Customer service: 2 years (preferred)
- Technical support: 2 years (preferred)
- Software as a Service (SaaS): 1 year (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

**Speak with the employer**
+91 6016386717

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