Customer Success Associate

2 weeks ago

Remote, India Wobot Intelligence Full time

**_Responsibilities: _**
- Own relationship with assigned clients, including onboarding, implementation, training etc.
- Monitoring accounts to ensure a positive customer experience with the company’s products or services
- Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution.
- Coordinating with other departments Sales, Engineering and Product to ensure that customers’ needs are met.
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data

**_Requirements: _**
- Sound knowledge of CCTV Infrastructure and its working is a must.
Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras,etc.
- Minimum 2 years of client interaction experience for B2B clients.
- Should be self-motivated and self-directed
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational and problem-solving skills

**How we work**:

- We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams.
- We value open discussion, ownership, and a founder mindset.
- We prioritize design, amazing UI/UX, documentation, to-do lists, and data-based decision-making.
- We encourage team bonding through bi-weekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year.
- We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.

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