Customer Success Associate

2 days ago

Remote, India Wobot Intelligence Full time

**_Responsibilities: _**
- Own relationship with assigned clients, including onboarding, implementation, training etc.
- Monitoring accounts to ensure a positive customer experience with the company’s products or services
- Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution.
- Coordinating with other departments Sales, Engineering and Product to ensure that customers’ needs are met.
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data

**_Requirements: _**
- Sound knowledge of CCTV Infrastructure and its working is a must.
Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras,etc.
- Minimum 2 years of client interaction experience for B2B clients.
- Should be self-motivated and self-directed
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational and problem-solving skills

**How we work**:

- We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams.
- We value open discussion, ownership, and a founder mindset.
- We prioritize design, amazing UI/UX, documentation, to-do lists, and data-based decision-making.
- We encourage team bonding through bi-weekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year.
- We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.

  • Customer Success Associate

    2 weeks ago

    Remote, India Faptic Tech Full time

    **Role** Accelerate your development and exposure to high performance technology and client success practices. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in the region. Our global client base needs Client Success support: Associates who love providing...

  • Customer Success Associate

    3 days ago

    Remote, India Paradiso Software Pvt. Ltd Full time

    **Role Overview**We are looking for a proactive and client-focused **Customer Success Associate** to join our growing team. In this role, you will act as the primary point of contact for key B2B clients, ensuring they receive exceptional service, timely support, and solutions that meet their evolving needs. You’ll work closely with project managers,...

  • Customer Success Associate

    3 days ago

    Remote, India PS Technology Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Role OverviewWe are looking for a proactive and client-focused Customer Success Associate to join our growing team. In this role, you will act as the primary point of contact for key B2B clients, ensuring they receive exceptional service, timely support, and solutions that meet their evolving needs. You'll work closely with project managers, technical teams,...

  • Customer Success Associate

    6 days ago

    Remote, India Wobot Intelligence Full time

    **Employee Benefits**: We invest in our Team. Our benefits cultivate a growth-centric environment. **Meaningful Equity** - ESOPs are available for top performers across all levels**Competitive Compensation** - Our salary formula adjusts to your cost of living and experience along with performance-based bonus programs in all departments**Work Remotely** - We...

  • Customer Success Associate

    7 days ago

    Remote, India Wobot Intelligence Full time

    **Employee Benefits**: We invest in our Team. Our benefits cultivate a growth-centric environment. **Meaningful Equity** - ESOPs are available for top performers across all levels**Competitive Compensation** - Our salary formula adjusts to your cost of living and experience along with performance-based bonus programs in all departments**Work Remotely** - We...

  • Customer Success Associate

    3 days ago

    Remote, India Murf AI Full time

    **Company Introduction** Murf AI is working on simplifying voice audio and making high-quality voice overs accessible to everyone, using artificial intelligence. Murf helps users create lifelike voice overs in a matter of minutes, without the need for any recording equipment. Founded by alumnus of IIT Kharagpur, we are an early-stage funded start-up...

  • Customer Success Associate

    2 days ago

    Remote, India Rackspace Full time

    **Role: Customer Success Associate** **Location: Remote** **Years of experience: 1 to 5 years** **Shift: Night Shift** **JOB DESCRIPTION**: - Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the...

  • Customer Success Associate I-in

    2 weeks ago

    Remote, India Rackspace Full time

    **Job Title: Customer Success Associate I-IN** *** **JOB DESCRIPTION**: *** - Service Delivery Associates provide administrative support to the Service Delivery group ensuring fast and efficient response and resolution of common customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associates triage inbound customer...

  • Customer Success Associate

    1 week ago

    Remote, India Wobot Intelligence Full time

    **_Responsibilities: _** - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...

  • Customer Success Associate

    2 weeks ago

    Remote, India Wobot Intelligence Full time

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...