Customer Success Architect

About the job

In this role, you will work with our Sales, Services and Partners to provide Technical guidance, support and implementation advice using the Demo platform to showcase Red Hat products and solutions to our customers.

You will also collaborate closely with our Platform and Content architects to ensure high availabilty and uptime for our Platform and it's contents.

WWhat you will do
- Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
- Perform monitoring, alerting, technical reviews and share knowledge to proactively identify and prevent issues
- Gain understanding of our technical infrastructures, cloud infrasture and offerings and serve as a platform advocate within Red Hat
- Collaborate with the Platform architects, product management, SREs, and cloud hosting teams
- Create documentation on platform issues and technical details on how to resolve them
- Manage and grow user relationships by delivering attentive, relationship-based support
- Work closely with product enablement and marketing teams to support any high profile events organised and supported by Red Hat

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What you will bring

5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization

Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat)

Competent comprehension of enterprise architecture and strategic business drivers

Direct experience with a variety of monitoring tools like Grafana

Ability to manage multiple issues and projects with shifting priorities and timelines

Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely

Experience working in DevOps environments

Ability to travel for marketing events within the region

The following are considered a plus:
Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering

Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

Familiarity with source code management tools like Git or SVN

Prior experience in a technical leadership or mentorship role

About Red Hat

Red Hat

is the world’s leading provider of enterprise

open source

software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.