Receptionist/administration

2 days ago

Salt Lake Kolkata West Bengal, India Weavers Web Solutions Pvt. Ltd Full time

**Job Title: Front Office Executive/Associate/Representative**

**Job Location**: Kolkata

**Department**: Front Office

**Job Summary**:
The Front Office Executive is the first point of contact for clients, guests, or customers. This role plays a key part in providing exceptional service and creating a positive first impression of the company. The Front Office Executive is responsible for greeting clients, handling inquiries, and ensuring smooth communication between the front office and other departments.

**Key Responsibilities**:

- **Customer Service**: Greet and assist clients, visitors, or guests in a professional and friendly manner. Provide information on company products or services and ensure all client inquiries are addressed promptly.
- **Reception Duties**: Answer incoming calls, take messages, and direct inquiries to the appropriate departments or individuals. Manage visitor check-ins and issue visitor badges when required.
- **Scheduling & Coordination**: Manage appointments, meetings, and conference room bookings. Coordinate schedules for managers or other staff members as required.
- **Administrative Support**: Perform general administrative duties including filing, data entry, and document management. Assist in the preparation of reports, presentations, or other materials as requested.
- **Communication**: Maintain clear and open communication with all departments to ensure smooth workflow and client satisfaction.
- **Problem Solving**: Address and resolve client or visitor issues or complaints efficiently and professionally, ensuring customer satisfaction.
- **Maintaining Office Environment**: Ensure the front office area is clean, organized, and well-stocked with necessary materials, such as brochures or office supplies.
- **Record Keeping**: Manage office logs, visitor records, and any necessary documentation for regulatory or internal purposes.
- **Billing & Invoicing** (If applicable): Handle basic billing inquiries or invoicing tasks for clients or customers, ensuring accurate information and timely delivery.

**Job Types**: Full-time, Permanent

Pay: ₹9,000.00 - ₹11,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Weekend availability

Work Location: In person

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