Customer Service Representative

2 days ago

Rajarhat Kolkata West Bengal, India Banshi Professional & Management Services Private Limited Full time

We are seeking a friendly, reliable, and detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. You will play a key role in delivering a great customer experience and building lasting relationships.

**Key Responsibilities**:

- Resolve product or service issues by clarifying customer concerns, determining the cause, and offering effective solutions.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep accurate records of customer interactions and transactions.
- Escalate complex issues to appropriate internal teams when necessary.
- Stay updated on company products, services, and policies.
- Identify and report recurring customer issues or trends for process improvement.

**Qualifications**:

- Minimum Qualification: 12th Pass
- Previous experience in customer service or a related field is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving skills and attention to detail
- Ability to multitask, prioritize, and manage time effectively
- Proficient in using MS office

**What We Offer**:

- Competitive salary and benefits package
- Friendly and supportive team environment
- Opportunities for growth and career development

**Location**: Rajarhat Business Center, Rajarhat Greens, Rajarhat Residency First floor, IC, Reckjoyani More, Rajarhat Main Road Kolkata 700135, West Bengal Beside Muthoot Finance Gold Loan Office Landmark: Axis Bank, Union Bank & HFL.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6290373420
Application Deadline: 10/07/2025
Expected Start Date: 11/07/2025

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