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Customer Service Representative
2 weeks ago
**Responsibilities**:
- Identify and address customer needs and concerns, escalating issues as necessary.
- Provide accurate and up-to-date information about products, services, and company policies.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Maintain a high level of customer satisfaction by building rapport and trust.
- Document customer interactions and resolutions in the CRM system.
- Contribute to process improvement initiatives.
- Participate in ongoing training and development to enhance customer service skills.
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Food provided
- Leave encashment
- Paid sick time
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- Rajarhat, Kolkata, West Bengal (required)
Shift availability:
- Night Shift (required)
Work Location: In person
