Customer Service Representative
21 hours ago
Customer Service Representative
We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.
About the Role:
This is an excellent opportunity for someone who is passionate about helping others and wants to build a successful career in customer service. As a Customer Service Representative, you will be the first point of contact for our clients and will be responsible for resolving their queries and issues in a timely and professional manner.
Key Responsibilities:
* Respond to customer inquiries and resolve their queries in a timely and professional manner* Provide excellent customer service and support to ensure high levels of customer satisfaction* Collaborate with internal teams to resolve complex customer issues* Identify and escalate critical customer issues to management as necessary* Develop and maintain knowledge of our products and services to provide accurate information to customers* Maintain accurate records of customer interactions and update customer information as necessary
Requirements:
* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and prioritize tasks effectively* Strong problem-solving skills and ability to think critically* Ability to work collaboratively as part of a team* Basic computer skills and proficiency in Microsoft Office* Freshers and candidates with up to 4 years' experience welcome* Opportunity to work in a dynamic and supportive environment* Clear career progression opportunities* Hands-on training and development programs
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