Customer Service Representative

3 weeks ago

Kolkata, West Bengal, India NIIT Full time

Night Shift Customer Service Associate US Process

Location: Sector V, Salt Lake, Kolkata 700091 Shift Timings: Night Shift Work Days: 5 days working

Role Overview

We are seeking enthusiastic and dedicated professionals to join our team as Customer Service Associates. This is an excellent opportunity for freshers with strong communication skills to embark on a rewarding career in the BPO sector.

Key Responsibilities

  • Customer Interaction: Handle inbound voice calls, providing exceptional service to US-based clients.
  • Issue Resolution: Address customer queries effectively, ensuring timely and accurate solutions.
  • Quality Assurance: Maintain high standards of service delivery, adhering to client SLAs.
  • Documentation: Accurately record customer interactions and follow up as necessary.
  • Continuous Improvement: Identify opportunities for process enhancements and share feedback.

Desired Profile

  • Communication Skills: Excellent proficiency in English (both spoken and written).
  • Flexibility: Willingness to work night shifts and adapt to rotational schedules.
  • Technical Skills: Basic computer literacy and familiarity with MS Office applications.
  • Education: Open to graduates from various disciplines (B.Com, B.A, BBA, BSc, B.Pharma,). Note: Technical degrees such as BTech, MTech, MCA, BCA, MBA, and Hotel Management , bsc (IT and HM)are not eligible.
  • Experience: Freshers are welcome; prior experience in customer service is a plus.

Compensation & Benefits

  • Transportation: One way cab facilities are available
  • Work Environment: Collaborative and supportive team culture.

How to Apply

Interested candidates can apply directly or share their resumes via email to Jasleen.2.Kaur@niitmts.com or contact 7042458078 for further information.

Embark on a fulfilling career journey with us, where your growth and development are our top priorities. Apply today and become a part of our dynamic team

  • Customer Service Representative

    2 days ago

    Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 1,30,000 - ₹ 1,80,000

    Job Title:Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.About the Role:This is an excellent opportunity for someone who is passionate about helping others and wants to build a successful career in...

  • Customer Service Representative

    7 days ago

    Kolkata, West Bengal, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Customer Service RepresentativeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries...

  • Customer Service Representative Opportunity

    6 hours ago

    Kolkata, West Bengal, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Service Representative OpportunityWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service by responding to customer inquiries via email, chat, and phone.About the Role:This is an excellent opportunity for...

  • Customer Service Representative

    23 hours ago

    Kolkata, West Bengal, India beBeeCustomer Full time ₹ 43,20,000 - ₹ 61,20,000

    Job Title: Customer Service RepresentativeAbout the PositionWe are seeking motivated professionals with excellent communication skills to provide exceptional customer experiences. In this role, you will be the primary point of contact for our clients, ensuring every interaction is handled with care and professionalism.Key Responsibilities:Handle customer...

  • Customer Service Representative

    1 day ago

    Kolkata, West Bengal, India NIIT Full time

    Exciting Opportunity for Freshers and Graduates: Join Our Night Shift Customer Service Team Join NIIT as a Customer Service Representative Location: Sector V, Salt Lake, Kolkata Shift: Night Shift (one-way cab support)About UsNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The...

  • Customer Service Representative

    19 hours ago

    Kolkata, West Bengal, India NIIT Full time

    Exciting Opportunity for Freshers and Graduates: Join Our Night Shift Customer Service Team Join NIIT as a Customer Service Representative Location: Sector V, Salt Lake, Kolkata Shift: Night Shift (one-way cab support) About Us NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements....

  • Customer Service Representative

    26 minutes ago

    Kolkata, West Bengal, India beBeeCustomer Full time ₹ 39,04,000 - ₹ 49,85,000

    As a customer service representative, you will be the first point of contact for customers by answering their requests through phone, chat and/or email. You will play a key role in achieving our mission to provide excellent customer experience.Key Responsibilities:Prevent issues, solve queries and delight our customersAnswer customer requests through phone,...

  • Customer Service Representative

    19 hours ago

    Kolkata, West Bengal, India NIIT Full time

    Exciting Opportunity for Freshers and Graduates: Join Our Night Shift Customer Service Team Join NIIT as a Customer Service Representative Location: Sector V, Salt Lake, Kolkata Shift: Night Shift (one-way cab support) About Us NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry...

  • Airport Service Representative

    4 days ago

    Kolkata, West Bengal, India beBeeaviation Full time ₹ 30,00,000 - ₹ 50,00,000

    Airport Service Representative ">We are seeking a detail-oriented and customer-focused Airport Service Representative to join our team. As an Airport Service Representative, you will be responsible for ensuring that every passenger has a seamless experience at the airport.Responsibilities:

  • Customer Service Representative

    23 hours ago

    Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 15,000 - ₹ 19,000

    Job OverviewWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Representative.About the RoleThis is an exciting opportunity for a motivated individual to provide exceptional support to our customers through inbound calls, ensuring their queries and concerns are resolved in a timely and efficient...