
Guest Relation Executive
1 day ago
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral.
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements and skills
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹22,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Application Question(s):
**Experience**:
- total work: 1 year (required)
Ability to Commute:
- Bangalore, Karnataka (required)
Ability to Relocate:
- Bangalore, Karnataka: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8431911704
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