Guest Relation Executive

JLL supports the Whole You, personally and professionally.
Guest Relations Executive
**Key Responsibilities**:
Greet and welcome guests upon arrival, ensuring a warm and professional first impression
Handle guest inquiries, requests, and complaints promptly and efficiently
Coordinate with various departments to fulfill guest needs and resolve issues
Manage guest check-in and check-out processes, ensuring smooth transitions
Provide information about hotel facilities, services, and local attractions
Maintain accurate guest records and update information in the hotel management system
Handle reservations, modifications, and cancellations as needed
Assist with concierge services, including booking transportation and making restaurant reservations
Monitor guest satisfaction and collect feedback to improve service quality
Ensure compliance with hotel policies and procedures
Assist in organizing and coordinating special events or VIP guest arrangements
Maintain a clean and organized front desk area

**Qualifications**:
Bachelor's degree in Hospitality Management, Tourism, or related field preferred
2+ years of experience in guest relations or customer service roles, preferably in the hospitality industry
Excellent communication and interpersonal skills
Fluency in English; additional languages are a plus
Strong problem-solving abilities and attention to detail
Proficiency in hotel management software and Microsoft Office suite
Ability to work flexible hours, including evenings, weekends, and holidays
Professional appearance and positive attitude
Ability to work well under pressure and in a fast-paced environment
**Skills and Competencies**:
Outstanding customer service orientation
Empathy and patience when dealing with guest concerns
Ability to multitask and prioritize effectively
Strong organizational and time management skills
Cultural sensitivity and adaptability
Team player with the ability to work collaboratively across departments
Discretion in handling confidential information
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.