Guest Relations Executive

3 days ago

Bengaluru Karnataka, India Ode spa Wellness Full time

Job description

Job Title**:Guest Relations Executive (GRE)**

Location: Bangalore

Department: Front Office / Customer Experience

Reports To: Spa Manager / Outlet Head

**Job Purpose**:
To ensure a warm and welcoming environment for all guests, manage front desk operations efficiently, and actively drive spa sales and membership conversions while maintaining a high standard of customer service and professionalism.

**Key Responsibilities:Guest Relations**:
Greet all clients in a friendly, professional, and timely manner.

Understand client needs and preferences to ensure personalized service.

Handle check-in and check-out procedures with accuracy.

Respond to client inquiries, concerns, and feedback, ensuring prompt resolution.

Maintain a clean, welcoming reception area that reflects the spa's brand and values.

Manage appointment scheduling, client confirmations, and follow-ups.

**Sales and Revenue**:
Promote spa services, therapies, packages, and retail products effectively.

Convert walk-in and enquiry calls into bookings and sales.

Meet or exceed assigned monthly sales targets (including service up-selling and product sales).

Cross-sell membership packages and loyalty programs.

Track and report daily sales, leads, and conversion metrics to management.

**Customer Database & Retention**:
Maintain and update customer records in the spa software/CRM.

Actively contribute to customer retention initiatives, such as loyalty points or referral programs.

**Operations & Coordination**:
Coordinate with therapists and housekeeping for smooth daily operations.

Ensure therapists are aware of their bookings and client preferences.

Support Spa Manager in inventory tracking and front-desk supplies.

Maintain confidentiality and compliance with health & hygiene standards.

**Skills & Qualifications**:
Bachelor’s degree or diploma in hospitality, wellness, or related field.

1-3 years of experience in guest relations/front office/sales in a spa, salon, or hotel.

Excellent communication and interpersonal skills.

Sales-driven mindset with a track record of meeting revenue targets.

Knowledge of spa services, treatments, and wellness concepts is a plus.

Proficient in using spa software or CRM systems.

**KPIs / Performance Metrics**:
Guest satisfaction score (Google/JustDial/Customer Feedback)

Monthly sales and conversion rate (walk-ins to bookings)

Package & membership sales

Repeat customer ratio

Upsell rate (per booking)

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

Work Location: In person

Pay: ₹18,000.00 - ₹21,000.00 per month

Work Location: In person

**Speak with the employer**
+91 7207923213

  • Guest Relation Executive

    1 week ago

    Bengaluru, Karnataka, India Olive By Embassy Full time

    Position: Front Desk Executive / Guest Relations Executive **Job Purpose**: Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners to bring institutional scale to managed residential properties, serviced apartments, and unbranded...

  • Guest Relation Executive

    2 weeks ago

    Bengaluru, Karnataka, India Olive By Embassy Full time

    Position: Front Desk Executive / Guest Relations Executive **Job Purpose**: Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners to bring institutional scale to managed residential properties, serviced apartments, and unbranded...

  • Guest Relation Executive

    3 days ago

    Bengaluru, Karnataka, India The Majesstine Sports Full time

    **About The Majesstine Sports** The Majesstine Sports is a premier indoor multi-sports facility in Bangalore offering world-class amenities for sports, fitness, and recreation. We aim to create an energetic, community-driven environment where members and guests enjoy exceptional service and memorable experiences. **Job Summary**: The Guest Relations...

  • Guest Relation Executive

    3 days ago

    Bengaluru, Karnataka, India Enray technologies Pvt Ltd Full time

    Hiring: GRE (Guest Relation Executive) Location: Kanakapura, Bangalore Experience: Minimum 1 year (Freshers with a Bachelor’s degree may also apply) **Job Summary**: The Guest Relation Executive will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out, and exceptional service throughout their stay/visit. The role...

  • Guest Relation Executive

    2 weeks ago

    Bengaluru, Karnataka, India Olive By Embassy Full time

    Position: Virtual Guest Relations Executive **Job Purpose**: Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners to bring institutional scale to managed residential properties, serviced apartments, and unbranded boutique business...

  • Guest Relations Executive

    1 week ago

    Bengaluru, Karnataka, India Olive by Embassy Full time

    **Guest Relation Executive** **Job Purpose**: Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners to bring institutional scale to managed residential properties, serviced apartments, and unbranded boutique business & leisure...

  • Guest Relation Executive

    3 days ago

    Bengaluru, Karnataka, India Olive By Embassy Full time

    **Guest Relation Executive** **Job Purpose**: Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners to bring institutional scale to managed residential properties, serviced apartments, and unbranded boutique business & leisure...

  • Guest Relation Executive

    6 days ago

    Bengaluru, Karnataka, India Nura AI Health Screening Centre Full time

    **Job Title**: Guest Relation Executive **Company**: Nura AI Health Screening Centre **Location**: Gurgaon **Key Responsibilities**: - Greet and assist guests in a professional and friendly manner. - Manage and schedule appointments for health screenings. - Provide information to guests regarding services offered at the centre. - Handle guest feedback and...

  • Guest Relation Executive

    2 weeks ago

    Bengaluru, Karnataka, India Talentum Network Consulting Full time

    **Job Title**: Guest Relations Executive **Location**: Ashok Nagar(Bangalore) **Experience**: 2-4 Years **Education**: Graduate (Diploma/Degree in Hospitality Management preferred) **Reporting To**: Manager **Job Summary**: The Guest Relations Executive will be responsible for delivering a high-quality client experience, ensuring seamless front desk...

  • Guest Relations Executive

    3 days ago

    Bengaluru, Karnataka, India Olive by Embassy Full time

    **Guest Relation Executive** **Job Purpose**: Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners to bring institutional scale to managed residential properties, serviced apartments, and unbranded boutique business & leisure...