Customer Service Assurance and Customer Service Activation
14 hours ago
**Mega Walk-In at TCS Kolkata Hiring for Customer Service Assurance and Customer Service Activation [CSA/CSF] on 24 Jan 2025 (Friday).**
**Venue**: TATA CONSULTANCY SERVICES Gitanjali Park, Street Number 368, Action Area 2F, New Town, West Bengal, 700135 **Date**: 24 Jan 2025 (Friday) **Timing**: 1000 HRS to 1200 HRS
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**Customer Service Assurance and Customer Service Activation [CSA&CSF]**
**Description of the Project**: Project classifies service assurance (SA) services which need to be provided by the Supplier for fixed segments for Consumer, Enterprise and FNL. Supplier shall be responsible for troubleshooting customers' technical issue remotely (Remote Operations) and on site (Field Operations). The Supplier needs to follow a TT system for attending and resolving customer complaints. The client classifies service fulfilment (SF) services which need to be provided by the Supplier for fixed segments for Consumer, Enterprise and FNL. The SF team shall be responsible for activating, amending, suspending, reconnecting, and terminating customer products remotely and through field visits. The Supplier to perform field service and remote fulfillment services.
**Preferred Specializations (optional)**: Good communication 3+ Years' experience in Telecom domain Customer Coordination Basic Telecom Networking Knowledge preferred
**Preferred Technical Skill Set (optional)**: Knowledge on Telecom and Networking
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About TCS: A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.
TCS is one of the country-s largest equal opportunity employers with more than one-lakh female associates and is continuously ranked a leader in the -India-s Most Respected Companies
- survey.
Qualifications :BACHELOR OF ARTS
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