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Customer Service Intern
2 weeks ago
**Job Title**: Customer Service Intern
**Company**: Ergode
**Location**: Kolkata, West Bengal
**Duration**: 4 Months
We are looking for motivated and customer-focused individuals to join our team.
**Position Overview**:
We are seeking a Customer Service Intern to join our dynamic customer service team. This is an excellent opportunity for individuals looking to gain hands-on experience in customer service while contributing to a fast-paced, customer-oriented company. The intern will support our customer service team by answering buyer queries, handling return requests, and ensuring that customers' concerns are addressed promptly and professionally.
**Key Responsibilities**:
- Assist in handling return requests, ensuring that customers' concerns are managed efficiently and accurately.
- Provide customers with clear, helpful, and solution-oriented responses.
- Assist with escalating complex issues to the senior customer service team when necessary.
- Maintain accurate and up-to-date customer service records and reports.
- Collaborate with other teams to ensure customer satisfaction and resolve any outstanding issues.
- Support the overall customer experience efforts and improve customer service processes.
**Skills and Qualifications**:
- Strong written communication skills with the ability to communicate clearly and professionally.
- Attention to detail and a customer-centric approach.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Previous experience in customer service is a plus, but not required.
- Good interpersonal skills and a positive attitude.
- Ability to work independently and in a team-oriented environment.
**What You’ll Gain**:
- Hands-on experience in a fast-paced e-commerce environment.
- Exposure to customer service management practices and tools.
- Opportunity to enhance communication and problem-solving skills.
- Mentorship from experienced customer service professionals.
- Competitive stipend.
**Job Type**: Internship
Contract length: 4 months
Pay: ₹5,000.00 - ₹8,000.00 per month
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
