Customer Relations Intern

3 days ago


Kolkata West Bengal, India HANSRAJ VENTURES PVT LTD Full time

**Duration**: 3 months
- **Stipend**: ₹5,000-₹7,000/month
- **Location**: Kolkata
- **Job Type**: Internship

**Responsibilities**:
**Customer Support & Engagement**:

- Communicate with customers to address inquiries and provide solutions.
- Handle customer complaints and ensure timely resolution.
- Maintain regular follow-ups to ensure client satisfaction.

**Relationship Management**:

- Build and nurture positive relationships with existing clients.
- Understand customer needs and offer personalized assistance.
- Gather feedback to improve service offerings and customer experience.

**Data Management**:

- Maintain and update customer records in CRM systems.
- Prepare reports and analyze customer interactions for insights.

**Collaboration**:

- Work closely with internal teams to address customer concerns efficiently.
- Assist in improving customer service processes and workflows.

**Qualifications and Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Organizational skills to manage multiple customer accounts.
- Proficiency in CRM tools (preferred but not mandatory).

**Benefits**:

- Gain practical experience in customer relationship management.
- Enhance your communication and interpersonal skills.
- Work in a collaborative and dynamic environment.
- Receive a certificate of completion after the internship.

Step into a rewarding role that lets you build meaningful connections and create a lasting impact

**Job Type**: Internship
Contract length: 3 months

Pay: ₹5,000.00 - ₹7,000.00 per month

Schedule:

- Day shift

Work Location: In person



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