Customer and Client Relation Executive

2 days ago

Kolkata West Bengal, India Machine Maker Full time

**Company Name**: Machine Maker

**Position**: Customer and Client Relations Executive

**Location**: Kolkata

**Experience**: 1 to 3 years

**Employment Type**: Full-time

**Salary**: ₹2.4 - ₹5 LPA

**About the Role**

**Key Responsibilities**
- Developing, maintaining, and nurturing strong relationships with key clients to ensure high levels of satisfaction and loyalty.
- Acting as the primary point of contact for client inquiries, concerns, and service issues, ensuring timely and professional responses.
- Understanding client needs and business goals to provide tailored solutions and services aligned with their expectations.
- Coordinating with internal teams to meet client requirements and resolve issues.
- Monitoring client satisfaction through regular check-ins, feedback collection, and performance reporting.
- Identifying opportunities for upselling and cross-selling additional products or services to existing clients.
- Preparing and presenting client reports, updates, and proposals.
- Managing client onboarding, ensuring a smooth transition and effective communication about company offerings.
- Keeping detailed records of client interactions, agreements, and progress in CRM systems.
- Handling conflict resolution and escalating issues to senior management when necessary.

**Desired Skills & Qualities**
- Excellent communication, interpersonal, and relationship-building skills.
- Strong problem-solving and negotiation abilities.
- Proficiency in CRM systems and MS Office tools.
- Ability to manage multiple clients and prioritize effectively.
- Customer-focused mindset with a proactive approach to service.

**Eligibility Criteria**
- Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.
- 1-3 years of experience in client servicing, customer success, or relationship management.

**What We Offer**
- Competitive salary package (₹2.4 - ₹5 LPA), based on experience and performance).
- Opportunity to work with reputed clients across industries.
- Exposure to strategic client management and business growth initiatives.
- Collaborative and growth-driven work environment.

Pay: ₹240,000.00 - ₹500,000.00 per year

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

Work Location: In person

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