Customer Relations Executive

2 days ago


Kolkata West Bengal, India Amic forging ltd Full time

Customer Relations Executive

Location: Kolkata

**Salary**: ₹15,000 - ₹20,000 per month

Experience: 1-3 Years

Qualification: Bachelor’s in Business Administration / Commerce / Related Field

Gender: Male / Female

Job Summary

Key Responsibilities

Contact clients for follow-ups on pending orders, overdue payments, and account-related queries.

Coordinate with internal teams (Sales, Accounts, Logistics) to resolve customer issues.

Maintain and update records of customer interactions and transactions.

Send reminders and notifications regarding due payments and order status.

Address customer complaints and escalate complex issues when necessary.

Assist in processing orders, invoices, and payment confirmations.

Ensure timely and professional responses to client inquiries.

Build strong customer relationships to improve retention and satisfaction.

Identify opportunities to improve customer service processes.

**Required Skills**:
Bachelor’s degree in Business Administration, Commerce, or related field.

1-3 years of experience in Customer Service, Sales Coordination, or Accounts Receivable.

Strong communication and interpersonal skills.

Excellent problem-solving and multitasking abilities.

Proficiency in MS Office (Excel, Word, Outlook) and CRM software.

Knowledge of invoicing, payment follow-ups, and sales support operations preferred.

Ability to work independently and collaboratively within a team.

**Benefits**:
Competitive salary

Cell phone reimbursement

Paid sick time / paid time off

Leave encashment

Provident Fund

Yearly performance bonus

Growth opportunities within a supportive and collaborative work environment

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,821.93 per month

**Benefits**:

- Health insurance

Work Location: In person



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