Customer Relation Executive

16 hours ago


Shyambazar Kolkata West Bengal, India Rebonding Solutions Full time

Customer Relation Executive

Key Responsibilities:Address customer inquiries and resolve complaints promptly and effectively.Maintain and update customer records in the database.Coordinate with internal departments to ensure timely delivery and fulfillment of customer orders.Follow up with customers to ensure their needs are met and gather feedback for service improvement.Assist in the development of customer service policies and procedures.Conduct regular check-ins with clients to ensure satisfaction and address any issues.Prepare and deliver regular reports on customer feedback and service performance to management.Identify and implement strategies to improve customer service quality and efficiency.Develop and maintain a comprehensive understanding of the company's products and services to provide accurate information to customers.Support marketing initiatives by providing customer insights and feedback

Pay: ₹18,000.00 - ₹25,000.00 per month

Application Question(s):

- Where are you located and how far from shyambazar ?
- do you have experience into Customer relationship ?
- What is your present salary and Notice period ?

**Experience**:

- Coordination: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person



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