Customer Service Representative

2 weeks ago

Barrackpur Kolkata West Bengal, India Flyriise Aviation And Hospitality Services Pvt. Ltd. Full time ₹ 228 - ₹ 358 per year

We're currently seeking a skilled customer support executive to help us provide top-notch service to our customers.

Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position. Candidates with exceptional problem-solving and communication skills will be preferred.

We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits.

Objectives of this role

  • Providing accurate information about products or services and guiding customers in making informed decisions.
  • Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
  • Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
  • Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
  • Escalating complex issues to higher authorities when necessary and following up on resolutions.
  • Maintaining detailed and accurate records of customer interactions and inquiries.

Your tasks:

  • Provide step-by-step guidance to customers to resolve issues or navigate products or services.
  • Respond to customer inquiries through various communication channels, including phone, email and live chat.
  • Address customer feedback and concerns with empathy and professionalism.
  • Collaborate with cross-functional teams to ensure timely resolution of issues.
  • Handle a high volume of customer contacts while maintaining quality service.
  • Identify common customer issues and suggest improvements to enhance the customer experience.
  • Keep accurate records of customer interactions using our customer support software.
  • Contribute to the development of customer support materials and resources at the firm.

Job Type: Full-time

Pay: ₹19, ₹29,760.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Leave encashment
  • Paid time off
  • Provident Fund

Work Location: In person

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