Customer Service Representative

1 day ago

Barrackpur Kolkata West Bengal, India Flyriise Aviation And Hospitality Services Pvt. Ltd. Full time ₹ 228 - ₹ 358 per year

We're currently seeking a skilled customer support executive to help us provide top-notch service to our customers.

Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position. Candidates with exceptional problem-solving and communication skills will be preferred.

We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits.

Objectives of this role

  • Providing accurate information about products or services and guiding customers in making informed decisions.
  • Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
  • Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
  • Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
  • Escalating complex issues to higher authorities when necessary and following up on resolutions.
  • Maintaining detailed and accurate records of customer interactions and inquiries.

Your tasks:

  • Provide step-by-step guidance to customers to resolve issues or navigate products or services.
  • Respond to customer inquiries through various communication channels, including phone, email and live chat.
  • Address customer feedback and concerns with empathy and professionalism.
  • Collaborate with cross-functional teams to ensure timely resolution of issues.
  • Handle a high volume of customer contacts while maintaining quality service.
  • Identify common customer issues and suggest improvements to enhance the customer experience.
  • Keep accurate records of customer interactions using our customer support software.
  • Contribute to the development of customer support materials and resources at the firm.

Job Type: Full-time

Pay: ₹19, ₹29,760.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Leave encashment
  • Paid time off
  • Provident Fund

Work Location: In person

  • Customer Service Representative

    1 week ago

    Kolkata, West Bengal, India KDM Telecom Solutions Pvt Ltd Full time

    KDM India is a leading manufacturer of mobile accessories & electronic products. With the unwavering vision to be a Make in India-Make for World brand, the company provides premium mobile accessories products like earphones, neckbands, wireless speakers, mobile chargers, power banks, etc. at affordable prices. Headquartered in Mumbai, KDM India has a...

  • Customer Service Representative

    4 days ago

    Kolkata, West Bengal, India Subhadrajobs consultancy Full time

    Hi, We are hiring Urgent Opening for the Customer Service Representative. for the BPO We are Giving a free jobs. Its WORK FROM OFFICE. Qualification: Graduate/Undergraduate Experience: Fresher/Experience Skill: Good Communication Skill both verbal n written in English and Hindi Shift: 24*7 **Salary**: 14750 CTC/ 18000 CTC Timings: 6 working days with...

  • Customer Service Representative

    6 days ago

    Salt Lake, Kolkata, West Bengal, India Zacks Research Pvt.Ltd. Full time

    **Job Title**: Customer Service Representative (Blended Process) **Job Location**:West Bengal, Kolkata (Salt Lake) **Role Description**: This is a full-time on-site role for a **Customer Service Representative (Blended process)** at Zacks Research Pvt. Ltd. The Customer Service Representative will be responsible for providing exceptional customer support...

  • Customer Service Representative

    6 days ago

    Kolkata, West Bengal, India Ultimate Digital Solutions Pvt. Ltd. Full time

    Hiring for Cab vertical Post - Customer Service Representatives/ Office Executive Job Location - Kolkata (Kasba) **Responsibilities**: 1. Research and identify potential vendor partners (cab owners/drivers) through various sources. 2. Make outbound calls to prospective vendors to introduce our agency and services. 3. Explain the benefits of partnering...

  • Customer Service Representative

    1 week ago

    Salt Lake, Kolkata, West Bengal, India Innov Ultra Business Services Full time

    **Job Title: International E-commerce Customer Service Representative** We are seeking passionate individuals to join our team as International E-commerce Customer Service Representatives. In this role, you will be responsible for providing exceptional customer support via voice and chat channels to our global clientele. As the first point of contact, you...

  • Customer Service Representative

    4 days ago

    Salt Lake, Kolkata, West Bengal, India RFS Business Solutions Private Limited Full time

    **Job Title: Customer Service Representative** **Location**: Sector V, Kolkata (Work from Office Only) **Salary**: ₹18,000 - ₹22,000 per month **Schedule**: Monday - Friday, 5:30 PM - 9:30 PM IST (EST Hours) **Job Overview**: We are looking for a reliable and friendly **Customer Service Representative** to join our team. In this role, you will handle...

  • Customer Service Representative

    2 weeks ago

    Kolkata, West Bengal, India Venture Quest Full time

    The Customer Service Representative (CSR) will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring that customer concerns are handled promptly and professionally. This role requires strong communication skills, problem-solving abilities, and a passion for customer satisfaction. **Additional...

  • Customer Service Representative

    7 days ago

    Kolkata, West Bengal, India GOLDBROOK LIMITED Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionGOLDBROOK LIMITED is a financial services company based in Acton Trussell, Stafford, United Kingdom. We specialize in providing comprehensive financial solutions to our clients. Our expertise extends across various financial sectors, ensuring tailored services to meet individual needs. We are committed to maintaining the highest standards...

  • Customer Service Representative

    2 weeks ago

    Kolkata, West Bengal, India UnoTasker Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionUno Tasker is a dynamic startup revolutionizing the Personal & Home care marketplace by seamlessly connecting customers with a wide range of personal service providers. Our platform offers a one-stop solution for services such as trusted parlors, skilled handymen, professional drivers, and experienced cooks. We are committed to enhancing...

  • Customer Service Representative

    2 weeks ago

    Dhulagori, Howrah, West Bengal, India JMD TEXTILES Full time

    This is a full-time on-site role for a Customer Service Representative located in Howrah. The role involves handling customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction. **Qualifications** - Strong communication and interpersonal skills - Ability to work well in a team and independently - Excellent...