Customer Service Coordinator

1 day ago

Kalyani West Bengal, India Wolters Kluwer Full time

About the Role As a Customer Service Coordinator you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level Responsibilities Resolve high-impact and complex customer issues Develop and implement customer service strategies Lead and coordinate large-scale projects aimed at process improvement Provide expert advice and guidance to junior associates and supervisors Create and deliver in-depth training programs Monitor and evaluate performance metrics to identify areas for improvement Collaborate with cross-functional teams to enhance customer satisfaction Ensure compliance with company policies and industry regulations Implement and monitor quality assurance standards Serve as a subject matter expert in operational and administrative processes Skills Expert Communication Exceptional ability in all forms of communication Strategic Insight In-depth understanding of customer service strategies Advanced Problem-Solving Mastery in resolving complex and high-impact issues Leadership Mentorship Strong ability to guide and develop team members Project Management Skilled in planning executing and managing large-scale projects Analytical Proficiency Advanced capability in data analysis and metrics evaluation Quality Assurance Expert understanding of QA standards and practices Regulatory Knowledge Thorough knowledge of industry regulations and compliance Requires extensive knowledge and has advanced skills and expertise in operational or administrative processes and activities Generates potential solutions to complex operational or administrative problems looks beyond the immediate problem to the broader implications of actions or decisions Completes operational or administrative work with minimal supervision may work autonomously without established procedures and practices Communicates important and or sensitive information and negotiates with higher levels in other departments and or outside organizations May coordinate the work of others but is not a supervisor Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

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