Customer Service Coordinator

2 days ago

IND Pune Kalyani Nagar India Wolters Kluwer Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Customer Service Coordinator

About the Role:
As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level.

Responsibilities:

• Resolve high-impact and complex customer issues.

• Develop and implement customer service strategies.

• Lead and coordinate large-scale projects aimed at process improvement.

• Provide expert advice and guidance to junior associates and supervisors.

• Create and deliver in-depth training programs.

• Monitor and evaluate performance metrics to identify areas for improvement.

• Collaborate with cross-functional teams to enhance customer satisfaction.

• Ensure compliance with company policies and industry regulations.

• Implement and monitor quality assurance standards.

• Serve as a subject matter expert in operational and administrative processes.

Skills:

• Expert Communication: Exceptional ability in all forms of communication.

• Strategic Insight: In-depth understanding of customer service strategies.

• Advanced Problem-Solving: Mastery in resolving complex and high-impact issues.

• Leadership & Mentorship: Strong ability to guide and develop team members.

• Project Management: Skilled in planning, executing, and managing large-scale projects.

• Analytical Proficiency: Advanced capability in data analysis and metrics evaluation.

• Quality Assurance: Expert understanding of QA standards and practices.

• Regulatory Knowledge: Thorough knowledge of industry regulations and compliance.

• Requires extensive knowledge and has advanced skills and expertise in operational or administrative processes and activities

• Generates potential solutions to complex operational or administrative problems; looks beyond the immediate problem to the broader implications of actions or decisions

• Completes operational or administrative work with minimal supervision; may work autonomously without established procedures and practices

• Communicates important and/or sensitive information and negotiates with higher levels in other departments and/or outside organizations

• May coordinate the work of others, but is not a supervisor

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Experience LevelMid Level

  • Customer Service Coordinator

    6 days ago

    Kalyani Nagar, Pune, Maharashtra, India Wolters Kluwer Full time

    About the Role: As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level. **Responsibilities**: - Resolve...

  • Customer Service Coordinator

    2 days ago

    Kalyani Nagar, Pune, Maharashtra, India Wolters Kluwer Full time

    Working within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and...

  • Customer Service Operations Analyst

    2 weeks ago

    IND - Pune, Kalyani Nagar, India Wolters Kluwer Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Customer Service Operations Analyst - (Law graduate with Ops background) BASIC FUNCTION The Customer Service Operations Analyst - LBA ("OSS") is responsible for driving workflow and optimizing the daily activities of the Legal Bill Analysis Center of Excellence ("LBACOE"), which consists of Legal Invoice Analysts, Quality Assurance Analysts, OSS,...

  • Customer Service Coordinator(Us Voice Exp Must)

    11 hours ago

    Kalyani Nagar, Pune, Maharashtra, India Wolters Kluwer Full time

    About the Role: As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level. **Responsibilities**: - Resolve...

  • Customer Service Coordinator

    2 weeks ago

    India CPL Aromas Full time

    **Date**:Dec 26, 2024 **Location**: IN **Company**:CPL Aromas As the largest fragrance only fragrance house in the world, we take pride in proactively shaping the future of the fragrance industry. We focus all our creativity, innovation, and energy into making fragrances and nothing else. CPL Aromas is home to some of the world’s leading perfumers, and...

  • Customer Service Coordinator

    2 weeks ago

    Pune, Maharashtra, India Kanchan Drugs private limited Full time

    The primary goal of customer service Coordinators is to ensure client Satisfaction. A customer service coordinator manages and improves customer interactions, ensuring a positive experience by handling inquiries, resolving issues and coordinating with other department to improve customer satisfaction. These include skills in communication, empathy, problem...

  • Customer Service Executive

    6 days ago

    Kalyani Nagar, Pune, Maharashtra, India The Universal Business Hub Full time

    **Job Title**: Customer Service Executive (International Voice Process) **Key Responsibilities**: - Handle inbound and outbound customer calls efficiently. - Provide accurate information and resolve customer queries. - Maintain a high level of professionalism and empathy in all interactions. - Ensure timely follow-ups and resolution of customer...

  • Customer Service Coordinator

    2 weeks ago

    Pimpri, Pune, Maharashtra, India Ecospring Oversys Private Limited Full time

    A Service Coordinator Executive is responsible for overseeing and coordinating customer service activities, ensuring high-quality service delivery. Key responsibilities include: 1. Managing customer inquiries and issues 2. Coordinating service requests and schedules 3. Communicating with customers, teams, and stakeholders 4. Resolving service-related issues...

  • Customer Service Officer

    1 week ago

    Kalyani Nagar, Pune, Maharashtra, India SkillSource Inc. Full time

    Contact Center Professionals willing to take a high volume of inbound calls. It is expected that the best of those who handle such a profile with discipline, initiative and consistency, apart from opportunities to grow with us, also set themselves up for an exciting career in Customer service These projects involve Customer service for Airline's Baggage...

  • Global Subsidiary Coordinator- Service

    2 weeks ago

    India CSC (Corporation Service Company) Full time

    CSC’s Global Subsidiary Management (GSM) Team offers corporate compliance and governance services to Fortune 500 companies in more than 140 countries around the globe. By partnering with CSC, clients reduce the complexities associated with international business. Our local presence, coupled with CSC’s robust affiliate network, assists our clients with...