Customer Service Coordinator

3 days ago

India CPL Aromas Full time

**Date**:Dec 26, 2024

**Location**: IN

**Company**:CPL Aromas

As the largest fragrance only fragrance house in the world, we take pride in proactively shaping the future of the fragrance industry. We focus all our creativity, innovation, and energy into making fragrances and nothing else. CPL Aromas is home to some of the world’s leading perfumers, and we’re trusted by top brands to translate their creative vision into beautiful scents. We provide career and development opportunities for talented individuals across a range of disciplines - from all support functions to customer facing roles. A job at CPL Aromas promises a unique career path for anyone with a passion for the world of fragrance. With operations all over the world, we celebrate a diverse range of cultures at CPL Aromas and, we offer equal opportunities and flexibilities.
- Reports to:

- Customer Services Manager
- Job Purpose

**The role will facilitate seamless order processing, manage client communications, and ensure high customer satisfaction by coordinating effectively between clients and internal teams like Sales, Sales Co-ordination, Logistics, and Production. This role is pivotal in supporting CPL Aromas' commitment to delivering timely and quality service in India.**
- Tasks and Responsibilities

**Communication**
- Be thorough and clear in all communication
- Provide excellent customer service

**General Duties**
- Ensure customer requirements are properly recorded in our internal systems and met
- Manage order entry
- Raise and manage customer complaints throughout the whole resolution process
- Manage and carry out any other duties as assigned
- Promote CPL's values and best practices
- Solve problems through investigation and research and shows judgement in decision making**.**
- Logistics Management
- Schedule outbound & inbound shipments.
- Follow up with transporters for original LR copies.
- Lead communications with carriers when issues arise.
- Approval of shipment checklists.
- Ensure post shipment documents are filled.
- Compile and submit accurate timely reports as and when needed.

**Order Management**
- Process customer orders for the India Sales division
- Liase between the customer and the customer service team at our Dubai manufacturing and logistics for deliveries and orders
- Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires
- Liaise with CPL's Accounting Dept. when needed

**Conduct**
- Adhere to CPL policies and procedures
- Support other members of your team
- Skills and Attributes Required
- Must have 5 years and above of Customer service & logistics experience in fragrance industry
- Must have strong skills in MS Office and ability to work with MS 365.
- Exhibit excellent communication skills.
- Attention to detail.
- Time management.

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