Customer Service Coordinator
2 weeks ago
About the Role:
As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level.
**Responsibilities**:
- Resolve high-impact and complex customer issues.
- Develop and implement customer service strategies.
- Lead and coordinate large-scale projects aimed at process improvement.
- Provide expert advice and guidance to junior associates and supervisors.
- Create and deliver in-depth training programs.
- Monitor and evaluate performance metrics to identify areas for improvement.
- Collaborate with cross-functional teams to enhance customer satisfaction.
- Ensure compliance with company policies and industry regulations.
- Implement and monitor quality assurance standards.
**Skills**:
- Expert Communication: Exceptional ability in all forms of communication.
- Strategic Insight: In-depth understanding of customer service strategies.
- Advanced Problem-Solving: Mastery in resolving complex and high-impact issues.
- Leadership & Mentorship: Strong ability to guide and develop team members.
- Project Management: Skilled in planning, executing, and managing large-scale projects.
- Analytical Proficiency: Advanced capability in data analysis and metrics evaluation.
- Quality Assurance: Expert understanding of QA standards and practices.
- Regulatory Knowledge: Thorough knowledge of industry regulations and compliance.
- Requires extensive knowledge and has advanced skills and expertise in operational or administrative processes and activities
- Generates potential solutions to complex operational or administrative problems; looks beyond the immediate problem to the broader implications of actions or decisions
- Completes operational or administrative work with mínimal supervision; may work autonomously without established procedures and practices
- Communicates important and/or sensitive information and negotiates with higher levels in other departments and/or outside organizations
- May coordinate the work of others, but is not a supervisor
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
-
Customer Service Coordinator
18 hours ago
IND - Pune, Kalyani Nagar, India Wolters Kluwer Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCustomer Service Coordinator About the Role: As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level. ...
-
Kalyani Nagar, Pune, Maharashtra, India Wolters Kluwer Full timeAbout the Role: As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level. **Responsibilities**: - Resolve...
-
Customer Service Coordinator
2 weeks ago
Kalyani Nagar, Pune, Maharashtra, India Wolters Kluwer Full timeAbout the Role: As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level. **Responsibilities**: - Resolve...
-
Customer Service Representative
2 weeks ago
Kalyani Nagar, Pune, Maharashtra, India Remunance Full time**Greetings from Remunance**!**: **1** **No of Position** **8** **2** **Experience** **2+ years** **3** **Designation** **Customer Service Representative** **4** **Shift Timings** **6:30pm - 3:30 am** **5** **Location** **Kalyani Nagar, Pune** Main Responsibilities: Management of customer account responsibilities includes: Providing...
-
Customer Service Representative
2 weeks ago
Kalyani Nagar, Maharashtra, India Remunance Systems Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per yearGreetings from Remunance1No of Position82Experience2+ years3DesignationCustomer Service Representative4Shift Timings6:30pm – 3:30 am5LocationKalyani Nagar, PuneJob DescriptionMain Responsibilities:Management of customer account responsibilities includes:Providing communication between customers and all other Optimas Departments and personnel, as...
-
Customer Service Coordinator
2 weeks ago
Pune, Maharashtra, India MOT marketing Technologies Full time**Job Role - Customer Service Coordinator** **Roles & Responsibility** - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain...
-
Customer Service Associate kannada
2 weeks ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...
-
Customer Service Executive
2 weeks ago
Kalyani Nagar, Pune, Maharashtra, India The Universal Business Hub Full time**Job Title**: Customer Service Executive (International Voice Process) **Key Responsibilities**: - Handle inbound and outbound customer calls efficiently. - Provide accurate information and resolve customer queries. - Maintain a high level of professionalism and empathy in all interactions. - Ensure timely follow-ups and resolution of customer...
-
Customer Service Representative
3 days ago
Kalyani Nagar, Pune, Maharashtra, India Academian Full timePosition Purpose: Ensure all Academian Learning service needs are gathered, processed, and resolved expeditiously per required service levels. Interact directly with customers, sales reps, warehouse personnel, and other internal departments, as well as outside vendors, to quickly resolve customer issues. Responsible for processing and auditing high volumes...
-
Customer Service Representative
3 days ago
Kalyani Nagar, Pune, Maharashtra, India Academian Full timePosition Purpose: Ensure all Academian Learning service needs are gathered, processed, and resolved expeditiously per required service levels. Interact directly with customers, sales reps, warehouse personnel, and other internal departments, as well as outside vendors, to quickly resolve customer issues. Responsible for processing and auditing high volumes...
