Customer Service Coordinator

3 hours ago

Kalyani Nagar Pune Maharashtra, India Wolters Kluwer Full time

About the Role:
As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level.

**Responsibilities**:

- Resolve high-impact and complex customer issues.
- Develop and implement customer service strategies.
- Lead and coordinate large-scale projects aimed at process improvement.
- Provide expert advice and guidance to junior associates and supervisors.
- Create and deliver in-depth training programs.
- Monitor and evaluate performance metrics to identify areas for improvement.
- Collaborate with cross-functional teams to enhance customer satisfaction.
- Ensure compliance with company policies and industry regulations.
- Implement and monitor quality assurance standards.

**Skills**:
- 2 to 4 years of US Customer Voice Support experience- Expert Communication: Exceptional ability in all forms of communication.- Strategic Insight: In-depth understanding of customer service strategies.- Advanced Problem-Solving: Mastery in resolving complex and high-impact issues.- Leadership & Mentorship: Strong ability to guide and develop team members.
- Project Management: Skilled in planning, executing, and managing large-scale projects.
- Analytical Proficiency: Advanced capability in data analysis and metrics evaluation.
- Quality Assurance: Expert understanding of QA standards and practices.
- Regulatory Knowledge: Thorough knowledge of industry regulations and compliance.
- Requires extensive knowledge and has advanced skills and expertise in operational or administrative processes and activities
- Generates potential solutions to complex operational or administrative problems; looks beyond the immediate problem to the broader implications of actions or decisions
- Completes operational or administrative work with mínimal supervision; may work autonomously without established procedures and practices
- Communicates important and/or sensitive information and negotiates with higher levels in other departments and/or outside organizations
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

  • Customer Service Coordinator

    3 hours ago

    Kalyani Nagar, Pune, Maharashtra, India Wolters Kluwer Full time

    About the Role: As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level. **Responsibilities**: - Resolve...

  • Customer Service Representative

    2 days ago

    Kalyani Nagar, Pune, Maharashtra, India Remunance Full time

    **Greetings from Remunance**!**: **1** **No of Position** **8** **2** **Experience** **2+ years** **3** **Designation** **Customer Service Representative** **4** **Shift Timings** **6:30pm - 3:30 am** **5** **Location** **Kalyani Nagar, Pune** Main Responsibilities: Management of customer account responsibilities includes: Providing...

  • Customer Service Coordinator

    2 weeks ago

    Kalyani, West Bengal, India Wolters Kluwer Full time

    About the Role As a Customer Service Coordinator you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level Responsibilities Resolve high-impact and...

  • Customer Service Coordinator

    5 days ago

    Pune, Maharashtra, India Kanchan Drugs private limited Full time

    The primary goal of customer service Coordinators is to ensure client Satisfaction. A customer service coordinator manages and improves customer interactions, ensuring a positive experience by handling inquiries, resolving issues and coordinating with other department to improve customer satisfaction. These include skills in communication, empathy, problem...

  • Customer Service Coordinator

    2 hours ago

    Pune, Maharashtra, India MOT marketing Technologies Full time

    **Job Role - Customer Service Coordinator** **Roles & Responsibility** - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain...

  • Customer Service Associate kannada

    2 hours ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Service Coordinator

    5 days ago

    Pimpri, Pune, Maharashtra, India Ecospring Oversys Private Limited Full time

    A Service Coordinator Executive is responsible for overseeing and coordinating customer service activities, ensuring high-quality service delivery. Key responsibilities include: 1. Managing customer inquiries and issues 2. Coordinating service requests and schedules 3. Communicating with customers, teams, and stakeholders 4. Resolving service-related issues...

  • Customer Service Associate malayalam Process

    5 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Service Assistant

    2 weeks ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    **Designation**: Customer Service Associate **Process Type**: Voice **Experience**:Fresher or 6 months experience (Preferable) **Must Have: Bengali language + English (mandatory)** **Qualification**: Any Graduate/ HSC **Job Type**:Full-time **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command & fluency in...

  • Customer Service Associate

    5 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...