Customer Service Coordinator

1 week ago

Kalyani Nagar Pune Maharashtra, India Wolters Kluwer Full time

About the Role:
As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level.

**Responsibilities**:

- Resolve high-impact and complex customer issues.
- Develop and implement customer service strategies.
- Lead and coordinate large-scale projects aimed at process improvement.
- Provide expert advice and guidance to junior associates and supervisors.
- Create and deliver in-depth training programs.
- Monitor and evaluate performance metrics to identify areas for improvement.
- Collaborate with cross-functional teams to enhance customer satisfaction.
- Ensure compliance with company policies and industry regulations.
- Implement and monitor quality assurance standards.

**Skills**:
- 2 to 4 years of US Customer Voice Support experience- Expert Communication: Exceptional ability in all forms of communication.- Strategic Insight: In-depth understanding of customer service strategies.- Advanced Problem-Solving: Mastery in resolving complex and high-impact issues.- Leadership & Mentorship: Strong ability to guide and develop team members.
- Project Management: Skilled in planning, executing, and managing large-scale projects.
- Analytical Proficiency: Advanced capability in data analysis and metrics evaluation.
- Quality Assurance: Expert understanding of QA standards and practices.
- Regulatory Knowledge: Thorough knowledge of industry regulations and compliance.
- Requires extensive knowledge and has advanced skills and expertise in operational or administrative processes and activities
- Generates potential solutions to complex operational or administrative problems; looks beyond the immediate problem to the broader implications of actions or decisions
- Completes operational or administrative work with mínimal supervision; may work autonomously without established procedures and practices
- Communicates important and/or sensitive information and negotiates with higher levels in other departments and/or outside organizations
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

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