Front Office Executive

4 days ago

Banjara Hills Hyderabad Telangana, India Little stars and she Full time

**ROLES AND RESPONSIBILITY**
- Will report for duty on time, as per the shift allotted
- While reporting for duty, they should be neatly dressed in the uniform.
- While entering the Reception area, they must check whether the entire lobby isclean or not.
- Should check whether all helpers have reported for duty.
- They should know about their job responsibilities, vision and mission of the hospital and policies of the hospital.
- All staff will be trained and aware of patients’ rights and responsibilities.
- They should have a positive attitude.
- They should know details of all the departments including location and phone numbers.
- The reception staff will communicate politely and kindly, with the patient and other visitors.
- They should listen to the customers patiently and handle them tactfully.
- If the patient does not know the location of particular OPDs (or) department, it is the duty of the front office staff to guide them.
- If the patient needs to get an appointment with the particular doctor, the front office executive will contact with concerned department and help them to get the appointment.
- According to the patient’s condition, the staff should call for a wheelchair to shift the patient to the OPD or casualty.
- Special care must be given to the senior citizens, by allotting one helper with the patient.
- All details of Billing, tariff rates and revision details if any, will be known to all staff of the front office.
- If the patient has a complaint about the hospital services, the staff should ask about the complaints politely and try and resolve the issue. If the patient is not satisfied, he / she should be directed to the Front Office Manager.
- The staff must go for OP rounds daily and go for IP rounds also at least once in 3 days.
- Feedback forms must be handed to patients and they should be asked to deposit the same in the suggestion box. The box will be opened once a week and all forms put up to MS.
- Details of Master health check up and other schemes should be known to all, and clearly explained to the patients.
- Answer the phone politely and direct phone calls to the concerned OPDs / ward / Department immediately.
- Should maintain good working relationship with other department staff.

Pay: From ₹18,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Hospital: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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