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Receptionist Front Office

2 weeks ago

Banjara Hills, Telangana, India Oval Fertility Full time

Job Description – Receptionist (IVF Clinic)

Position Title: Receptionist / Front Office Executive

Location: Banjara Hills, Hyderabad

Employment Type: Full-time Email:

Role Objective

To provide a warm, professional, and efficient front-office experience to all patients and visitors, ensuring seamless communication, appointment management, and administrative support that reflects the empathy and sensitivity of fertility care.

Key Responsibilities

1. Front Desk Management

  • Welcome patients and visitors with courtesy, empathy, and professionalism.
  • Manage the front desk area to ensure it remains clean, organized, and presentable.
  • Handle patient check-ins, registration, and document verification.
  • Maintain daily appointment schedules for doctors, counselors, and technicians.
  • Manage inbound and outbound calls promptly and professionally.

2. Patient Coordination

  • Assist patients with inquiries about services, appointments, and procedures.
  • Coordinate between departments (clinical, counseling, laboratory, and billing) to ensure smooth patient flow.
  • Maintain confidentiality of patient records and sensitive information.
  • Provide necessary forms and guide patients through pre-consultation procedures.

3. Appointment & Follow-up Management

  • Schedule and confirm patient appointments through the clinic's CRM or software system.
  • Send appointment reminders and follow-up messages via call or email.
  • Track cancellations, reschedule, and coordinate alternative timings.
  • Maintain records of daily OPD and patient visits.

4. Administrative & Billing Support

  • Collect consultation fees, issue receipts, and maintain billing records.
  • Coordinate with the finance department for cash and card reconciliation at the end of the day.
  • Support the HR/Operations team with administrative tasks as needed.
  • Manage courier, stationary, and inventory for front office supplies.

5. Patient Experience & Hospitality

  • Ensure every patient interaction reflects grace, warmth, and empathy.
  • Handle patient feedback and escalate complaints tactfully to the Clinic Manager.
  • Maintain a calm, reassuring demeanour, especially in emotionally sensitive situations.

Qualification & Experience

  • Education: Graduate in any discipline (preferably in Hospitality, Healthcare Administration, or Commerce).
  • Experience: 1–3 years of front office or customer service experience, preferably in a hospital or fertility clinic.
  • Language Skills: Fluent in English and local language; knowledge of additional regional languages is an advantage.

Key Skills & Attributes

  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficient in MS Office and clinic management software (CRM, ERP)
  • Pleasant personality with empathetic and patient-centric behavior
  • High level of confidentiality and professionalism

Growth Path

Receptionist → Senior Front Office Executive → Patient Relations Officer → Clinic Coordinator / Manager

Job Types: Full-time, Permanent

Pay: ₹20, ₹40,000.00 per month

Benefits:

  • Paid time off
  • Provident Fund

Work Location: In person