Front Office Associate

3 days ago

Jubilee Hills, Telangana, India SKYLA Full time

Skyla is among the most favored hospitality brands headquartered in Hyderabad. Established in 2014, we manage six properties across two brands, catering to both extended stays and short-term rentals. With over 185 rooms providing a 4-star experience, we have accommodated more than 400,000 nights. Skyla Collective has recently introduced new restaurant and cafe brands, significantly broadening our service offerings to include not only travellers but also local communities surrounding our properties. Our goal is to become the preeminent hospitality brand nationwide, with a significant presence not only in Hyderabad but also throughout the country.

Job Title: Front Office Associate

Reports to: Property/Front Office Manager

Location - Hyderabad

Job Summary: -As a Front Office Associate, you will be the first point of contact for guests, ensuring their overall satisfaction during their stay. You will handle check-ins, check-outs, reservations, and inquiries in a professional and courteous manner. Your excellent communication skills and attention to detail will contribute to the overall success of the hotel.

Key Responsibilities

  • Greet guests as they arrive and assist them with check-in and check-out procedures.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Process reservations via phone, email, and in-person, ensuring accuracy and efficiency.
  • Maintain knowledge of hotel amenities, services, and local attractions to provide guests with relevant information.
  • Coordinate with housekeeping, maintenance, and other hotel staff to ensure guest rooms are clean and well-maintained.
  • Handle cash and credit card transactions accurately and securely.
  • Maintain a tidy and organized front desk area, including stocking supplies and promotional materials.
  • Assist with administrative tasks such as filing, data entry, and managing guest records.
  • Follow hotel policies and procedures to ensure the safety and security of guests and staff.
  • Collaborate with other departments to resolve issues and improve guest experiences

Qualifications and Skills

  • High school diploma or equivalent; additional education or training in hospitality is a plus.
  • Previous experience in a customer service or hospitality role preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency in computer software such as Microsoft Office and hotel management systems.
  • Flexibility to work shifts, including evenings, weekends, and holidays.
  • Professional appearance and demeanor.

Mandatory Experience

1-2 Years of experience in a similar role.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Food provided
  • Paid time off
  • Provident Fund

Work Location: In person

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