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Front Office Telecaller

2 weeks ago

Banjara Hills Hyderabad Telangana, India Ayurmegha Restoration clinic Full time

**Job Title**: Front Office cum Telecaller
**Location**: Ayurmegha Restoration Center, Banjara Hills, Hyderabad

**Job Type**: Full-time

**Job Summary**:
**Key Responsibilities**:
**Front Office Management**:

- Greet and assist walk-in customers and patients professionally.
- Manage appointment scheduling and maintain patient records.
- Coordinate with doctors and therapists to ensure smooth clinic operations.
- Keep the reception area organized and welcoming.

**Telecalling & Lead Management**:

- Handle **inbound and outbound calls** for inquiries, follow-ups, and patient engagement.
- Provide detailed information about Ayurmegha’s services, offers, and treatments.
- Convert inquiries into confirmed bookings by effectively explaining benefits.
- Respond promptly to customer queries on digital platforms.
- Maintain a structured database of leads and ensure regular engagement.

**Administrative & Marketing Support**:

- Assist in billing, invoicing, and payment processing.
- Maintain accurate reports of customer interactions and appointments.
- Support marketing activities, event coordination, and promotional campaigns.

**Requirements**:

- **Qualification**: Any graduate.
- **Experience**: 1-3 years in front office, telecalling, or customer service (Healthcare/Ayurveda experience is a plus).
- **Skills**:

- Excellent verbal and written communication in **English, Hindi, and Telugu**.
- Strong interpersonal and persuasion skills.
- Ability to multitask and manage patient inquiries efficiently.

**Salary**: Competitive, based on experience.

**How to Apply**:
Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person