International Customer Service Agent

5 days ago

Noida Uttar Pradesh, India onlineinfatuation Full time

**Profile**:International Customer Service Executive

**Salary**: Up to 35k

**Location**: Noida Sec 63

**Shift**: US/Night Shift

**Process**: US Process

**Job Type**: Full Time (on site)

Min 1 years' experience.

**Requirements**:

- **Issue Resolution**: Address customer concerns efficiently and effectively, striving for first-contact resolution whenever possible.
- **Product Knowledge**: Develop a deep understanding of our products and services to provide accurate information and assistance to customers.
- **International Communication**: Communicate effectively with customers from diverse cultural backgrounds, demonstrating cultural sensitivity and awareness.
- **Order Management**: Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless experience.
- **Escalation Handling**: Escalate complex issues to the appropriate department or higher management, ensuring swift resolution and customer satisfaction.
- **Feedback Management**: Gather customer feedback and insights to identify areas for improvement and contribute to the enhancement of products and services.
- **Documentation**: Maintain accurate records of customer interactions, transactions, inquiries, and complaints using CRM software.
- **Cross-functional Collaboration**: Collaborate with various teams including Sales, Marketing, and Operations to address customer needs and improve overall service delivery.
- **Quality Assurance**: Adhere to company policies and service standards to ensure consistently high-quality service delivery.

**Job Summary**:
The International Customer Service Executive plays a pivotal role in ensuring excellent customer experiences for our global clientele. They will be responsible for handling inquiries, resolving issues, and providing support via various channels to our international customers. This role requires exceptional communication skills, cultural sensitivity, and a dedication to providing top-notch service.

**Qualifications and Skills**:

- Bachelor’s degree.
- Previous experience in customer service or related roles, particularly in an international.
- Excellent verbal and written communication skills in English; proficiency.
- Strong interpersonal skills and ability to empathize with customers from diverse backgrounds.
- Problem-solving skills with a focus on finding efficient and effective solutions.
- Familiarity with CRM software and other customer service tools is desirable.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

Work Location: In person

**Speak with the employer**
+91 8178613779

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