Customer Service Executive

4 days ago

Noida Uttar Pradesh, India Vedika TPL Full time

**Job Title**: Customer Service Executive (International)
**Company**: Vedika Technologies
**Location**: Logix Technova, Noida Sector 132
**Salary**: 18000 to 25000 INR Per Month Fixed (No target based)
**Experience Required**: Minimum 1 Year
**Job Timing**: 1 PM to 9 PM

**Job Type**: Initially Work From Office (Potential for Work From Home later)

**Responsibilities**:

- Contact leads generated online and engage with them effectively to promote company offers and services.
- Provide detailed information about company products and services, addressing customer queries and concerns to facilitate sales conversions.
- Collaborate with the sales and marketing teams to achieve sales targets and improve customer engagement.
- Maintain accurate records of interactions with customers in the CRM system.

**Skills Required**:

- Minimum 1 year of experience in a customer service role within an international call center environment.
- Strong verbal communication skills and the ability to articulate information clearly and persuasively.
- Excellent interpersonal skills with a customer-focused approach to handle inquiries and resolve issues efficiently.
- Proficiency in using CRM software and other communication tools.
- Ability to work independently and as part of a team in a fast-paced environment.

**Qualifications**:

- High school diploma or equivalent; additional certification in customer service is a plus.
- Proven track record of meeting or exceeding customer service goals in an international setting.
- Flexibility to adapt to changing work schedules and potential remote work arrangements.

**Benefits**:

- Competitive fixed salary with no target-based incentives.
- Opportunity to work in a professional and supportive work environment.
- Potential for remote work based on company policies and performance.

Pay: ₹9,170.93 - ₹25,000.00 per month

Schedule:

- UK shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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