Customer Service Intern

6 days ago

Noida Uttar Pradesh, India Thieme Medical and Scientific Publishers Private Limited Full time

We are seeking a highly organized and detail-oriented Customer Service Executive (or Intern) to manage backend customer support operations for Thieme’s online journals and print subscriptions. This role involves handling customer queries, coordinating dispatches, maintaining records, supporting proposal and reporting needs, and liaising with internal and external stakeholders — including the German operations team.

**Key Responsibilities**:
**Customer Support & Documentation**
- Respond to customer queries regarding proposals, usage reports, and product documentation
- Maintain up-to-date records of payment receipts
- Assist in preparing customer proposals, reports, and pricing sheets

**Logistics & Dispatch Coordination**
- Coordinate with logistics partners for dispatch and delivery of journals
- Resolve missing dispatch queries or delayed shipments with vendors
- Communicate with end users (institutions, libraries) to confirm deliveries

**Inventory & Vendor Management**
- Coordinate with the German operations team for inventory status and stock movement
- Track and manage journal inventory levels as needed
- Handle vendor license documentation for institutional clients

**Operational Reporting**
- Prepare and analyze Excel-based MIS reports, dispatch logs, and issue trackers
- Support invoicing tasks and follow-ups with accounts or sales teams

**Required Skills & Qualifications**:

- 0-2 years of experience in customer service, operations, logistics coordination, or data entry
- Strong Excel skills — including data sorting, VLOOKUP, pivot tables, and report formatting
- Commerce or operations background preferred (B.Com, BBA, M.Com, etc.)
- Good communication skills for coordinating with internal and external stakeholders
- Attention to detail and ability to multitask
- Familiarity with basic invoicing practices

**Job Types**: Full-time, Internship, Contractual / Temporary
Contract length: 6 months

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Life insurance
- Provident Fund

Schedule:

- Morning shift

Work Location: In person

  • Customer Service

    1 week ago

    Noida, Uttar Pradesh, India Apogee Service Pvt. Ltd Full time

    **Profile - Customer Service** **Qualification - 12 th + Experience in customer service/ Graduate Freshers** **Excellent communication skill in English.** **Location - Noida** **Must be comfortable with US Shift( Night Shift)** **One way cab facility provided.** **Immediate joiner required.** **Job Types**: Full-time, Permanent Pay: ₹25,000.00 -...

  • International Customer Service Executive

    1 week ago

    Noida, Uttar Pradesh, India onlineinfatuation Full time

    **Profile**:International Customer Service Executive **Salary**: Up to 36k **Location**: Noida Sec 63 **Shift**: US/Night Shift **Process**: US Process **Job Type**: Full Time (on site) Min 1 years' experience. **Requirements**: - **Issue Resolution**: Address customer concerns efficiently and effectively, striving for first-contact resolution...

  • Customer Service Executive

    4 days ago

    Noida, Uttar Pradesh, India Vedika TPL Full time

    **Job Title**: Customer Service Executive (International) **Company**: Vedika Technologies **Location**: Logix Technova, Noida Sector 132 **Salary**: 18000 to 25000 INR Per Month Fixed (No target based) **Experience Required**: Minimum 1 Year **Job Timing**: 1 PM to 9 PM **Job Type**: Initially Work From Office (Potential for Work From Home...

  • International Customer Service Representative

    4 days ago

    Noida, Uttar Pradesh, India Hirementum Full time

    Minimum 6 months of experience in international BPO - Handle inbound/outbound customer queries related to products and services. - Resolve customer complaints and issues in a timely and professional manner. - Collaborate with internal teams to address complex problems. - Maintain customer satisfaction by ensuring timely follow-ups. - Document interactions...

  • International Customer Service Representative

    2 days ago

    uttar pradesh, India Careersource Full time

    Role DescriptionThis is a full-time, on-site role located in Noida for an International Customer Service Representative. The role involves assisting global customers with inquiries, providing excellent customer support, ensuring high levels of customer satisfaction, and enhancing overall customer experience. Responsibilities include resolving customer...

  • International Customer Service Representative

    2 days ago

    uttar pradesh, India Careersource Full time

    Role Description This is a full-time, on-site role located in Noida for an International Customer Service Representative. The role involves assisting global customers with inquiries, providing excellent customer support, ensuring high levels of customer satisfaction, and enhancing overall customer experience. Responsibilities include resolving customer...

  • International Customer Service Advisor

    4 days ago

    Noida, Uttar Pradesh, India TALENT FUTURE SERVICES Full time

    Hiring for a *international customer service role* Location - Noida sec 16 Shift - 7.30pm - 4.30am(no cabs no travel allowance) *Freshers and exp both* 5 Days working sat/sun fix off Budget - upto 30k Age limit 35 *Excellent English only* WhatsApp 8130861446 **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹30,000.00 per...

  • International Customer Service Executive

    4 days ago

    Noida, Uttar Pradesh, India JVW Technologies Full time

    We are hiring for Customer Support Executive - International Voice Process Location: Noida Sector 60 CTC upto: 4.8lpa Role: - Handling inbound calls of international voice for US customers, providing them with information, support and solutions.Understand customer concern and providing Accurate and timely Responses, Record customer interactions. Handle...

  • International Customer Service Agent

    2 weeks ago

    Noida, Uttar Pradesh, India Precise Infotech Solution Full time

    **Location**: Noida sec 135 **Role**: Customer Support Executive - International Voice/Non-Voice **Shift**: Rotational (24/7 environment) **Qualification**: Graduate / Undergraduate **Salary**: As per interview **What you’ll do**: Resolve queries with professionalism & empathy Maintain service quality and customer satisfaction **What we’re looking...

  • International Customer Service Advisor

    2 weeks ago

    Noida, Uttar Pradesh, India JVW Technologies Full time

    **We are for International Voice Process** **Location: Sector 81, Noida** **Job Requirements**: - Excellent Communication in English. Versant score 60 required Min Qualification :12th pass - Minimum 6 months of Experience is required in International Voice ( Inbound Calling only ) on Paper. This is US process requirement CTC upto 4.7 lpa...