Email Support Executive/ CRM

**Key Responsibilities**: - Accurately assess customer issues, provide solutions, and follow up to ensure satisfaction. - Develop a strong understanding of our products/services and effectively communicate this to customers to assist with their queries. - Maintain a positive, friendly, and helpful tone while addressing customer concerns. - Log all customer...

**Key Responsibilities**: - **Customer Communication**: - **Order Management**: - Assist customers with order-related queries, including order status, shipping, returns, and cancellations. - Coordinate with the relevant departments (production, logistics, inventory) to resolve issues related to orders or products. - Provide detailed information about...

**Key Responsibilities**: - Accurately assess customer issues, provide solutions, and follow up to ensure satisfaction. - Develop a strong understanding of our products/services and effectively communicate this to customers to assist with their queries. - Maintain a positive, friendly, and helpful tone while addressing customer concerns. - Log all customer...

**Department**: CRM **Key Responsibilities**: - Resolve technical, billing, product, or service-related inquiries effectively and accurately. - Maintain a positive, empathetic, and professional demeanor throughout all customer interactions. - Provide clear and concise instructions or solutions to customers. - **Excel Data Management**: - Utilize Excel to...

**Key Responsibilities**: - Accurately assess customer issues, provide solutions, and follow up to ensure satisfaction. - Develop a strong understanding of our products/services and effectively communicate this to customers to assist with their queries. - Maintain a positive, friendly, and helpful tone while addressing customer concerns. - Log all customer...

**Full job description** **Key Responsibilities** - **Develop and Implement Strategies**: Create and execute customer relationship management campaigns aimed at increasing customer loyalty and satisfaction. **2**: - **Manage Customer Interactions**: Maintain smooth communication with customers, promptly addressing their queries and managing complaints...

**Key Responsibilities**: - **Customer Relationship Management**: Build and maintain strong relationships with clients, understanding their needs and preferences in the gemstone market. - **Data Analysis**: Analyze customer data to identify trends, preferences, and opportunities for engagement. Utilize CRM tools to track customer interactions and...

**Key Responsibilities**: - **Gemstones Merchandising**: - Develop and execute merchandising strategies for gemstone displays, ensuring they align with brand identity and maximize customer interest. - Ensure proper organization and presentation of gemstone collections in-store and online. - Collaborate with the procurement team to ensure the right...

Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...