Email Support Executive/ CRM

1 week ago

Pratap Nagar Jaipur Rajasthan, India Lunawat Gems Full time

**Key Responsibilities**:

- Provide accurate information and solutions to customer inquiries about products and services.
- Assist in troubleshooting and resolving customer issues related to orders, accounts, and technical difficulties.
- Maintain detailed records of customer interactions and feedback in the support system.
- Collaborate with other departments to escalate complex issues as necessary.
- Identify opportunities to enhance the customer experience and provide feedback to the team.
- Stay updated on product offerings, policies, and procedures to ensure accurate support.
- Contribute to the development of FAQs and help documentation for customer self-service.

**Qualifications**:

- Previous experience in customer support or a similar role is preferred.
- Excellent written communication skills with a strong attention to detail.
- Ability to handle multiple inquiries and prioritize effectively.
- Strong problem-solving skills and a customer-oriented mindset.
- Ability to work independently and as part of a team.

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer support: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9530066667

  • Email Support Executive

    2 weeks ago

    Pratap Nagar, Jaipur, Rajasthan, India Lunawat Gems Full time

    **Key Responsibilities**: - Accurately assess customer issues, provide solutions, and follow up to ensure satisfaction. - Develop a strong understanding of our products/services and effectively communicate this to customers to assist with their queries. - Maintain a positive, friendly, and helpful tone while addressing customer concerns. - Log all customer...

  • CRM Executive

    2 weeks ago

    Pratap Nagar, Jaipur, Rajasthan, India Client of solutionbox Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Urgent HiringAre looking for an experienced and result driven CRM Executive.Work Experience: 2+ years (Preferred from Jewellery industry)Salary: NegotiableJob Type: Full timeJob location: sitapura.Jaipur (work from office)Key Responsibilities:Communicate with clients over phone calls/email/WA etc.Organize and schedule appointments with directors.Plan...

  • Email Support Executive

    1 week ago

    Pratap Nagar, Jaipur, Rajasthan, India Lunawat Gems Full time

    **Key Responsibilities**: - **Customer Communication**: - **Order Management**: - Assist customers with order-related queries, including order status, shipping, returns, and cancellations. - Coordinate with the relevant departments (production, logistics, inventory) to resolve issues related to orders or products. - Provide detailed information about...

  • Email Support Executive

    4 days ago

    Pratap Nagar, Jaipur, Rajasthan, India Lunawat Gems Full time

    **Key Responsibilities**: - **Customer Communication**: - **Order Management**: - Assist customers with order-related queries, including order status, shipping, returns, and cancellations. - Coordinate with the relevant departments (production, logistics, inventory) to resolve issues related to orders or products. - Provide detailed information about...

  • CRM Executive

    1 week ago

    Pratap Nagar, Jaipur, Rajasthan, India VALENTINE SILVER INTERNATIONAL Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    CRM KEY RESPONSIBILITIESKey Responsibilities:1. Customer Relationship Management & Communication:Ensure all communications with buyers are professional, timely, and aligned with business goals.Act as the primary point of contact for high-value customers and key accounts.Address customer queries, concerns, and complaints, ensuring a high level of...

  • CRM Executive

    4 days ago

    Pratap Nagar, Jaipur, Rajasthan, India Lunawat Gems Full time

    **Responsibilities**: - Address customer inquiries, resolve issues, and provide product information promptly and professionally. - Collaborate with sales and marketing teams to ensure consistent messaging and service delivery. - Maintain accurate customer records in the CRM system, including updates on interactions and feedback. - Analyze customer data to...

  • CRM Executive

    2 days ago

    Pratap Nagar, Jaipur, Rajasthan, India Valentine Silver International Full time

    **CRM KEY RESPONSIBILITIES** **Key Responsibilities**: **1. Customer Relationship Management & Communication**: - Ensure all communications with buyers are professional, timely, and aligned with business goals. - Act as the primary point of contact for high-value customers and key accounts. - Address customer queries, concerns, and complaints, ensuring a...

  • CRM Executive

    1 week ago

    Pratap Nagar, Jaipur, Rajasthan, India Valentine Silver International Full time

    **Full job description** **Key Responsibilities** - **Develop and Implement Strategies**: Create and execute customer relationship management campaigns aimed at increasing customer loyalty and satisfaction. **2**: - **Manage Customer Interactions**: Maintain smooth communication with customers, promptly addressing their queries and managing complaints...

  • Customer support executive

    3 weeks ago

    Jaipur, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    3 weeks ago

    Jaipur, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...