
CRM Executive
2 weeks ago
**Responsibilities**:
- Address customer inquiries, resolve issues, and provide product information promptly and professionally.
- Collaborate with sales and marketing teams to ensure consistent messaging and service delivery.
- Maintain accurate customer records in the CRM system, including updates on interactions and feedback.
- Analyze customer data to identify trends and opportunities for improvement in service delivery.
- Assist in developing strategies to enhance customer satisfaction and loyalty.
- Prepare reports on customer feedback and service performance metrics.
**Skills Required**:
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Problem-solving skills and a proactive approach to addressing customer needs.
- Proficiency in CRM software and Microsoft Office Suite.
- Attention to detail and organizational skills.
**Qualifications**:
- Bachelor’s degree preferred; freshers with strong communication skills are also encouraged to apply.
- Previous experience in customer service or CRM roles is a plus but not mandatory.
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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