CRM - Executive

3 days ago


Rajasthan, India Pegasus Full time

**Job Title**
- CRM - Executive**Job Code**
- CR-001**Job Country**

**Zone**

**Duties & Responsibilities**:

- ** CRM System Management**:

- Administer and maintain the CRM system to ensure accurate and up-to-date customer information.
- ** Customer Data Analysis**:

- Analyze customer data to identify trends, preferences, and areas for improvement in customer engagement.
- ** Communication and Engagement**:

- Plan and execute targeted communication strategies to enhance customer engagement and satisfaction.
- ** Customer Support**:

- Collaborate with customer support teams to address and resolve customer queries, concerns, or issues promptly.
- ** Campaign Management**:

- Design and implement CRM campaigns to drive customer retention, upselling, and cross-selling initiatives.
- ** Feedback Collection**:

- Gather customer feedback and insights to contribute to product and service enhancements.
- ** Social Media and Blogging Management**:

- various stages social media and blogging management

Bachelor's degree in relevant field
CRM software proficiency is preferred
Strong analytical and communication skills
Detail-oriented with organizational abilities
Team player with a proactive mindset.


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