
CRM - Executive
4 days ago
**Job Title**
- CRM - Executive**Job Code**
- CR-001**Job Country**
**Zone**
**Duties & Responsibilities**:
- ** CRM System Management**:
- Administer and maintain the CRM system to ensure accurate and up-to-date customer information.
- ** Customer Data Analysis**:
- Analyze customer data to identify trends, preferences, and areas for improvement in customer engagement.
- ** Communication and Engagement**:
- Plan and execute targeted communication strategies to enhance customer engagement and satisfaction.
- ** Customer Support**:
- Collaborate with customer support teams to address and resolve customer queries, concerns, or issues promptly.
- ** Campaign Management**:
- Design and implement CRM campaigns to drive customer retention, upselling, and cross-selling initiatives.
- ** Feedback Collection**:
- Gather customer feedback and insights to contribute to product and service enhancements.
- ** Social Media and Blogging Management**:
- various stages social media and blogging management
Bachelor's degree in relevant field
CRM software proficiency is preferred
Strong analytical and communication skills
Detail-oriented with organizational abilities
Team player with a proactive mindset.
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