CRM

14 hours ago


Jaipur Rajasthan, India GAINFUL GEMS & JEWELS Full time

We are looking for _**CRM **_for Gainful Gems and Jewels.
- **Responsibilities:

- **_

**01. CRM Strategy and Planning**
- Develop and implement a comprehensive CRM strategy aligned with overall business objectives.
- Conduct market research and analysis to identify customer segments, preferences, and trends.
- Define customer lifecycle stages and develop strategies for customer engagement at each stage.
- Collaborate with marketing, sales, and customer service teams to align CRM initiatives with their goals.
- Establish key performance indicators (KPIs) and metrics to measure CRM program effectiveness.

**02. Customer Data Management**
- Oversee the collection, organization, and analysis of customer data from various sources.
- Implement and maintain a robust customer database for accurate, up-to-date information.
- Develop data segmentation strategies to personalize communication and marketing campaigns.
- Ensure compliance with data privacy regulations and maintain data security protocols.

**03. ** **Customer Engagement and Retention**
- Develop and implement programs to build long-term customer relationships.
- Design and execute loyalty programs, referral programs, and special promotions to increase retention.
- Collaborate with sales teams to identify upselling and cross-selling opportunities.
- Monitor customer satisfaction and address any issues or concerns.

**04. Customer Experience Enhancement**
- Work with cross-functional teams to deliver exceptional customer experiences at various touchpoints.
- Develop and implement customer service standards and protocols for consistent interactions.
- Identify and implement technology solutions to streamline customer interactions.
- Use customer feedback to continuously improve the overall customer experience.

**05. Team Leadership and Development**
- Lead and manage a team of CRM professionals, providing guidance, coaching, and performance feedback.
- Foster a culture of customer-centricity and continuous improvement.
- Develop training programs and resources to enhance team skills and knowledge.
- Stay updated with industry trends and best practices in CRM and customer experience management.
- **Qualifications: -**_
- Degree in Marketing, Business Administration, or a related field. A relevant professional certification is a plus.
- Proven work experience as a CRM Manager or in a similar role within the jewellery industry.
- In-depth knowledge of customer relationship management strategies and tools.
- Strong analytical skills with the ability to interpret data and generate insights.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
- Strong leadership and team management skills, with the ability to motivate and inspire a CRM team.
- Proficiency in using CRM software and systems.
- Knowledge of data privacy regulations and compliance standards.
- Familiarity with Jewellery industry trends, customer preferences, and market dynamics
- **Ability to commute/relocate**:_
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (preferred)

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Overtime pay

**Experience**:

- Total work: 5 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9610538177


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