CRM Executive

14 hours ago

Jaipur Rajasthan, India GAINFUL GEMS & JEWELS Full time

We are looking for a **CRM** **(Customer Relationship Management)** for Gainful Gems and Jewels.

**About Us**

**GAINFUL GEMS AND JEWELS **is a renowned name in the world of fine jewellery, offering exquisite craftsmanship and timeless elegance. Based in the heart of Jaipur, we pride ourselves on our commitment to exceptional customer service and quality. As we continue to grow, we are seeking a talented CRM Specialist to join our dynamic team and enhance our customer engagement and retention strategies.

**Position Overview:

- **

As a CRM Specialist at **GAINFUL GEMS AND JEWELS**, you will be instrumental in managing and optimizing our customer relationship management system. Your role will involve developing and implementing strategies to foster customer loyalty, increase engagement, and drive sales. You will work closely with various departments to ensure a seamless and personalized experience for our clients.

**Responsibilities:

- **
- **CRM Strategy Development: - **Design and execute CRM strategies to enhance customer engagement, satisfaction, and retention.
- **Data Management: -** Oversee the management of customer data, ensuring accuracy, completeness, and security.
- **Campaign Management: -** Plan and implement targeted marketing campaigns, promotions, and loyalty programs to drive customer interaction and sales.
- **Customer Insights: -** Analyse customer data to identify trends, preferences, and opportunities for improvement.
- **Reporting: -** Generate regular reports on CRM performance, campaign effectiveness, and customer behavior to inform decision-making.
- **Collaboration: -** Work with sales, marketing, and customer service teams to ensure a cohesive approach to customer interactions and communications.
- **System Optimization: -** Continuously assess and optimize CRM tools and processes to improve efficiency and effectiveness.

**Skills: -**
- **Communication: -** Excellent written and verbal communication skills, with the ability to craft compelling content and reports.
- **Attention to Detail: -** High level of accuracy and attention to detail in managing customer data and executing campaigns.
- **Problem Solving: -** Strong problem-solving abilities and a proactive approach to identifying and addressing issues.
- In-depth knowledge of customer relationship management strategies and tools.
- Knowledge of data privacy regulations and compliance standards.
- Proficiency in using CRM software and systems.
- Familiarity with jewellery industry trends, customer preferences, and market dynamics.

**Qualifications**
- Education Bachelor’s degree in Marketing, Business Administration, or a related field.

**Experience**
- Minimum of 5 years of experience in CRM management or a related role, preferably in the retail or jewellery industry.

**Ability to commute/relocate**:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (preferred)

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Overtime pay

**Experience**:

- Total work: 5 years (preferred)

Work Location: In person

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